Reviews
What User likes about Potbelly Sandwich Shop:
Perfect lunch place. I didn't want anything too hard on vacation. Had a shopping in the Plaza stopped to get a sandwich. Service was friendly. Good selection of sandwiches and soup. View all feedback. What User doesn't like about Potbelly Sandwich Shop:
The customer service at this restaurant was terrible. I waited for 5 minutes while two employees completely ignored me. They even started making a sandwich that I didn't order. One employee appeared to be watching over the others, possibly training them. Despite being the only customer in line, I received no attention. I eventually moved towards the cashier, hoping for assistance, but was informed that the employees... View all feedback.
Reviews from various websites
After losing all our Potbelly locations in Canada, it was a treat to finally experience it again after so many years. I sampled the Cubano, the Wreck, and the S...
read moreThe quality of food and customer services has decreased. Your only concern is to get in and out as soon as possible. In and of itself, this is not so bad, but i...
read moreThe staff at this restaurant is very friendly and efficient, despite long lines. The sandwiches are tasty, but they tend to rush through orders and make mistake...
read moreI used to go a lot to potbelly in D.C and used to enjoy it. I m not sure what?s the main problem here. Every time I go here I am disappointed no matter what I o...
read moreThey don?t always make the sandwiches carefully and they came out poor quality kinda often. They get a late lunch rush that is best to completely avoid. I order...
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read morePotbelly offers a varied dining experience, where the quality of food and customer service can be hit or miss. While some patrons rave about the delicious sandwiches and friendly staff, others report significant wait times and mistakes in their orders. Frequenters have noted a decreased focus on customer satisfaction, with staff rushing through interactions, leading to misunderstandings. On busy days, service can falter, diminishing the overall experience. However, for those willing to navigate the inconsistencies, the menu features some delightful options ideal for a casual meal. Ultimately, the charm of Potbelly remains, despite its shortcomings.