Dairy Queen Grill Chill - Wood Buffalo

Place always delivers. A great stop especially with coupons. Drive through can get congested. Burgers can be a little bland, the flamethrower (chicken or beef) really give it some zing. Poutine is above average. Chicken finger basket rocks.

Rudest customer service, management cannot answer customer questions or request without attitude. Called at 10:30 am to order a custom cake. I specified I have a $5 off coupon that expires the same day so I would like to pay for the cake in advance and they can take as long as they need to get it ready. Was told no issues. Go in at 2 pm and the cashier was the guy that took my cake order, when I proceeded to pay he then went to check with his manager who scuffs and grunts at the request of paying in advance. Sends the cashier back out to apologize because he misunderstood his managers answer while I was on the phone earlier and now cannot pay in advance and that the coupon is not applicable to my sheet cake (only good for 10 or 14? round cakes). Fine, I didn?t make any fuss and just said to call me when the cake is ready. Fast forward to a whole week later, I heard nothing from this store. So I call to follow up and explained the situation, person on the phone (the manager) has an attitude immediately and starts saying it?s not the store?s responsibility to call customers when cakes are finished. I explained that when the person took my order he never asked for a specific time, and that was dismissed. Then she proceeds to ask me a bunch of questions like I was ordering a new cake, so I stop her ?just to be clear I?ve already ordered this cake a week ago and I need to know if it?s ready.? ?Ohhhh! You are the person that didn?t come pick up your cake. It?s been ready a long time and you didn?t come pick up.? I come into the store for pick up, a lady in front was just finish paying for her custom cake when I heard her say ?I don?t know what?s going on but I told her on the phone when I was ordering yesterday that I needed to pick up this cake right now.? When I get to the cashier, I see this woman who?s clearly the one that answered my phone giving me a glare through the serve window. **** poor attitude, not at all apologetic about poor communication skills misun

Today a random stranger in front of me in the Drive-Thru paid for my order. I thought it was the sweetest thing so I paid for the guy behind me. Staff are always kind it must be rubbing off on the customers LOL. The food was hot fresh and tasted delicious. 10 out of 10 highly recommend

This Dairy Queen location really does provide customer service. My mom showed up 2 mins after the store closed early New Year's eve. We called the store to let them know we only needed one birthday Ice Cream cake for Jan 1st. They were so sweet and gratiously filled our order so we could celebrate my daughter's birthday with her preferred cake ????. Thank you for taking the extra time. I will definitely be a repeat customer.

This location is top notch. Food AND service. Highly recommend. Best fast food in town. Thank you to all the staff at this location!