Cosmo Wolverhampton

After reading the negative speculation regarding one of our favourite restaurants, Cosmo Wolverhampton I have visited the restaurant and had lunch there today..... read more After reading the negative speculation regarding one of our favourite restaurants, Cosmo Wolverhampton I have visited the restaurant and had lunch there today... Again a very enjoyable one. I also made a point of finding out what was behind the recent comments on social media. Speaking to a member of staff I have managed to find out the following. Over past week, Cosmo received a visit from two Environmental Health Officers following reports of guests becoming ill after dining at the restaurant. Upon thorough examination and collaboration with the UK Health Security Agency (UKHSA), it was determined that the cause of the reported illness was NOT due to any food safety violations or contamination within the restaurant. The Environmental Health Officers' investigation revealed that the illness WAS caused by NORO VIRUS , a common and highly contagious virus that can spread rapidly in public spaces, often transmitted through person-to-person contact. Although norovirus is primarily known as a winter bug, it is currently being spread within the Wolverhampton Community including my friend and his family. They were contacted by the EHO and asked like everyone affected to provide samples for testing and to pinpoint the cause of the outbreak. Now that the cause of the illnesses has been determined I hope that this gives us all the reassurance and confidence to visit Cosmo again soon. Cosmo has been part of Wednesfield for many years and all my children’s birthdays have at some point been celebrated here. So naturally I was upset to read the posts that have been circulating on social media and the accusations being made and particularly how it affects the business. I hope all those effected are better now and things can return to normal.

Been to cosmos this evening for my father's 60th birthday celebrations, I've got to say, it was awful.. staff wise, food was nice, but constantly problems with... read more Been to cosmos this evening for my father's 60th birthday celebrations, I've got to say, it was awful.. staff wise, food was nice, but constantly problems with staff from start to finish.. First the table wasn't ready, having made a trip earlier in the day to drop off balloons for the table and cake, got to the table balloons weren't there, then the waitress had an issue with us wanting 3 separate tabs for drinks, as it was for a party of 10, then we managed to get some food after 15 minutes speaking to the waitress to sort the bill out, having in mind you get 1 hour 45 mins, and with 4 young children, it was stressful anyway.. then asked if we could sort the bill after our meals as we were wasting time, to then be badgered several times DURING the meal to pay, even though we had asked to pay at the end.. it honestly was the worst experience we have had there, and we have been for some occasions over the last few years.. my son(3) has spilt a drink and it was the end of the world for the staff to clean it up, to the point I offered to do it.. it genuinely wasn't on purpose.. I vouch for us all, we won't be returning in a hurry! From what we thought was going to be a nice celebratory meal, turned into stressing hell..

Buffet was empty, told they were closing early on arrival. Had to pay up front before the meal. Terrible service, rude staff all round horrific experience and w... read more Buffet was empty, told they were closing early on arrival. Had to pay up front before the meal. Terrible service, rude staff all round horrific experience and would not return.

On arrival staff were quite rude and disorganised. Waited ages for our drinks. My partner is gluten free and the manager couldn’t give us a definite answer to i... read more On arrival staff were quite rude and disorganised. Waited ages for our drinks. My partner is gluten free and the manager couldn’t give us a definite answer to if the dishes had gluten or not. All in all very disappointed and the food was stone cold.

Where do I start been here several times,today was the worst,was here for my sons birthday sat by loads of screaming kids ,up and down all the time banging chai... read more Where do I start been here several times,today was the worst,was here for my sons birthday sat by loads of screaming kids ,up and down all the time banging chairs and running,food all over the place, keep families with kids seated together,adults somewhere else,a lot...