Steak N Shake - Winter Park

Customer service is a hit or a miss. I had a nice worker who took my order last time and she was so pleasant. another time, I was so disgusting about the service I told them that they kept the order and my payment that I just went because I wanted the terrible service already. the orderings are correct some of the time, but for the greatest part the bags and packaging are almost always a chaos, tormented food and missing or false items. this location is convenient as it is only a few minutes away from me to house, but I am now going to miles out of my way, just to get better service and my correct order.

The food was good, but the service was beyond rude. In the 2 minutes while I was deciding what I wanted to drink, the girl asked me 3 times, what I wanted to drink. The problem being they have no sugar free, caffeine free drinks. Not even bottled water. So, it took me awhile to decide. But they weren't busy. So it shouldn't have mattered. I won't be back.

Everyone else was very helpful. What i can guess as the manager( guy in purple shirt) completely ignored me. Just want to ask for ketchup. Order from kiosk and very little staff interaction.

They have kiosks instead of waiters and I LOVE it! I went back to the kiosk to buy a second glizzy, which is something I never would have asked a human with a face and judging eyes for. I split a Frisco Melt with a friend, and it was toasted perfectly. I've been to a lot of Steak Shakes many times, and this was a great food experience for what it was. *For what it was The dining area was kind of dirty but I mean, let's be real. It's a Steak Shake. This was also one of like 3 times in my life I went to a S&S while the sun was up.

Historically this place has been notoriously slow inside but always cooked hot and fresh never any problems. It seems they're faster now these days though, a welcomed change. Always great at steak burgers.