Red Robin Gourmet Burgers And Brews

Out of stock on 2 items during My visit? No Tabasco and No ice cream Very disappointing won?t return!

We love Red Robin and the service and food is lovely here. I suspect the star rating may be down because service at this location, in my personal experience, was slower about two years ago. But it's speedy, friendly, and delicious now! We very much enjoy this location.

This past weekend was the first time here for my husband and myself. It was also the last time at this location. The food itself was delicious and we look forward to trying other items. Our service was one of the worst restaurant experiences. Our waitress took our drink and food orders (easily 15 minutes between each) and didn?t see her again until we paid. We paid extra for garlic fries that we only got on the refill and not original order. She offered us to go drinks (she hadn?t given a single refill because that would have meant she had to come by our table) and after waiting 10 minutes for the drinks, we left when we saw her leaning against a wall talking to a table she knew while trying to avoid us looking her direction.

I am sorry to say that my visit to this particular restaurant was not up to the same level as others that I have been to. We went around lunch time but the establishment was not very busy so we were able to be seated right away. The hostess that seated us was polite and friendly. The waitress that served us was also very polite and friendly. We ordered fried pickles as an appetizer and after about 10 minutes of them not showing up a gentleman walked over to our table who I am assuming was a manager of sorts and advised that they had made a mistake and missed the order and were getting it out to us right away and they would be complimentary. That was a very nice surprise. Unfortunately when we got the pickle chips they were more like poker chips. They were overcooked and extremely crunchy. My wife ordered a chicken sandwich with Yukon chips I ordered the chicken tenders and fries. My wife was disappointed with her sandwich, she said that it was very dry and she really thought that Yukon chips were going to be something more than just potato chips. My chicken tenders and fries were overcooked like the pickle chips were. Under normal circumstances I would have brought this to the attention of a manager and requested them to remake the meals but we were running late for another engagement and I didn't have the extra time to wait. Where we live in Virginia we do not have a Red Robin restaurant so I look forward to being able to go when I am in an area where there is one. I will not let this one experience spoil me from going to another restaurant in another area I just don't know if I would be back at this one when I happen to be back in the area.

I was brought to me and took my drink job before I sat down. Zachary was back at my drink in less than a minute. Order the western bbq Burger medium well and it brought in about 10 minutes or less. Could not be after a more friendly, polite, attentive or professional waiter and the service and burgers were both excellent.