Subway - Winner
Subway
Description
A sandwich spot praised for tasty food and reliable takeout, but uneven service dampens the experience. Diners report quick, accurate orders at times and an inviting takeout atmosphere, while others note long waits, missing paid items, wrong bread and uncomfortable staff interactions during on-the-job training. Food quality often shines, yet visitors should check orders before leaving and expect inconsistent frontline service.
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Always have great service. Food is always delicious. Store is always clean.
However, my initial experience there was quite disappointing. On my first visit, the woman taking orders, who seemed to have been there for a while and was training someone new, had a very unfriendly demeanor. Her tone was rude as she took my order. Even after I clearly requested the pasta with an additional side, it felt as if she was arguing with me about my choice. She eventually started preparing my order but paused to reprimand the trainee in the middle of it, which I found incredibly unprofessional. If this is how she trains her colleagues, it’s no wonder they struggle to keep employees. When she finally finished my order, she never offered a smile or a kind word; I felt like an inconvenience rather than a valued customer. I decided to give it another try about a week later, hoping for a better experience. This time the trainee was making the dishes while the same woman was at the register. Unfortunately, I witnessed her berating the trainee again, which made the situation even more uncomfortable. After experiencing such unprofessional behavior twice, I’ve decided that no matter how good the food is, I won't be returning.
Extremely rude! Ordered online. We went to pick up and this lady threw my order at me through the drive through window and slammed it shut. I don’t care how busy you are. There’s no excuse for that. And they want you to tip online Smh ? poor customer service!!
It's subway. Nothing special
I waited at the counter for five minutes without even receiving a "we'll be right with you." There was no greeting whatsoever! When they finally looked up from preparing an online order, the staff didn’t even ask if I needed assistance; they just stared at me. What was that about?! Once I finally got my food and paid, all I heard was, "Anything else?" If you're having a bad day, I definitely wouldn’t recommend this place.
