Regency Pizza - Wingate
Regency Pizza
Description
Regency has garnered mixed reviews from diners, with some praising the delicious chicken parmesan and kebabs, highlighting the affordability and generous portions. Many appreciate the complimentary side dishes and the consistent quality of hot, flavorful meals. However, a series of delivery mishaps marred the experience for several customers, including late arrivals, incorrect orders, and inadequate customer service. Complaints about cold food, poor pizza preparation, and unprofessional delivery practices have emerged, leading many to reconsider their dining choices. Despite these challenges, the restaurant remains popular for its kebab chips and engaging staff.
Feedback
Good quality food. Chicken is nice. Not the tinned stuff pumped full of water. One of the nicer local hot food takeaways
Ew. Bought the £13 chicken box for delivery, bought two boxes and one parmasan was double the size of the other which was annoying. Then tried the tandoori chicken kebab, which turned out not to be a kebab at all just! Just chicken in tandoori sauce thrown in the same box as the crispy fried chicken, parmasan and chips making the whole lot a soggy mess. To top it all off delivered by the most miserable child (can't have been older than 13) in existence. Is it not illigal in the UK for kids that young to be working? Overall a shambles of a service and the food was not nice at all everything in the box tasted like soggy badly made tandoori and wasn't hot at all. £28.50 in total for the worst takeaway in the North East. Would not reccomend.
Food was cold and the oil was old in the fryers and we order from here nearly every week and the food is usually nice. Oh and it took ages for delivery if you can't be arsed just let us know next time.
I ordered a small kebab at 10:10 pm and it just arrived at 11:45 pm. I called at 11:15 pm to ask where it was and was told they had the wrong address, even though they had asked for my postcode first. They said they would make a fresh one and send it right away. It should have arrived by 11:30 pm at the latest, but it took much longer. If they had been honest about being busy and having delayed deliveries, I would have just picked it up myself instead of being misled. It was a frustrating experience.
More information
QR-Code for the menu

