Kfc - Windsor

Horrid customer service experience. I ordered on the app with my phone and it took forever to get to confirmation and when I arrived to pick the food up I waite... read more Horrid customer service experience. I ordered on the app with my phone and it took forever to get to confirmation and when I arrived to pick the food up I waited for an hour at the restaurant without any employee asking me for my order. They focused on their delivery drivers for skipthedishes, ubereats and doordash before telling me that my order through the KFC app was not received and they laughed in my face. September 29, 6:30 ish.

Great new location. Always friendly service food has always been great and fresh. We like our chicken with dark meat,and they always do their best to accommodat... read more Great new location. Always friendly service food has always been great and fresh. We like our chicken with dark meat,and they always do their best to accommodate.

This place was clearly understaffed. There were only two employees working extremely hard, with the delivery tablet continually buzzing with new orders, custome... read more This place was clearly understaffed. There were only two employees working extremely hard, with the delivery tablet continually buzzing with new orders, customers coming in to place their orders, and a long line at the drive-thru. These guys definitely deserve a raise. Despite the poor management of the store, the staff was impressive.

I've been coming to this store for 6+ months but recently I've been noticing the decline in customer service. We usually order a bucket and a plant based burger... read more I've been coming to this store for 6+ months but recently I've been noticing the decline in customer service. We usually order a bucket and a plant based burger combo. Now one gentleman had told us that it'd be better if we ordered from app and came to pickup as the burger takes like 6-7 mins to cook so we started to do it but unfortunately their service is so slow that even ifthere's 2 cars in drive-thru we have to wait 20 minutes to get our number and till then the food is getting cold. Which isreally disappointing as it completely makes it pointless to call the restaurant fast food chain. (We come at night so there'snever more than 1 car ahead of us and still this happens. On top of that we had ordered new BOGO offer for 6 pieces ofchicken and as you can see the food was like this when we got back to home. One piece of chicken was missing half of the chunkand some of it was even had burns on them and the batter had gone dark brown. Plus for 2 combos, 2 buckets we just got 5packets of ketchup which is ridiculous as it costs nothing to provide 9-10 packets for such a big order. I really miss the oldstaff which was quite efficient and quick at service, I do understand it is a struggle in food service as I work for a foodchain myself but 0 efforts to make upto 20 minutes of wait in driveway was a letdown. One more thing, we had made 2 saperateorders on name of same person. When we were on mic we had informed the same to the girl who was on cash, but we were just handedout only one order which we realized when we were at home. Thank God that we live nearby so we could drive back and get the 2ndorder too, it seemed really careless of the staff that eventhough we had informed them that there are two orders and they stilljust gave us one and we had to drive back to the restaurant and park in line for another 15 minutes to get 2nd order which ledthe first order to go cold and really soggy. Giving 2 stars only because the 2nd guy who was there when we c

Horrid customer service experience. I ordered on the app with my phone and it took forever to get to confirmation and when I arrived to pick the food up I waite... read more Horrid customer service experience. I ordered on the app with my phone and it took forever to get to confirmation and when I arrived to pick the food up I waited for an hour at the restaurant without any employee asking me for my order. They focused ontheir delivery drivers for skipthedishes, ubereats and doordash before telling me that my order through the KFC app was notreceived and they laughed in my face. September 29, 6:30 ish.