Dairy Queen Grill Chill - Windsor

We've been getting our kids ice cream cake here for years and we never had this problem. the cakes have always been great until this one. I ordered the cake a few days in advance and took the 22nd December. I live less than a 2 minute drive from this place. I picked it up at darkness as soon as I got home, I put it in my freeze cabinet. the dame in register told me that they had a power drop in the night. my son took the cake and she asked him how it looked, I was in a hurry and he liked it so well. he led it out and into the garage where I broke it into the freezer. the next day, when we took it out of the freezer, we saw how flat it was. super disappointed, but the children did not eat less. I have filed a complaint on their website I received a call from dq who questioned me and implied that it would have been our problem, the cake was flat. we never did this and our freeze cabinet is in order. I was just disappointed that nothing was done about the milkshake cake we got. all that is said, nothing has been done and we will no longer come to this place. beautiful that we have baskin robbins close, as we all really like iced cake.

Only 4 cars in the line waited 20 minutes on the line to move a customs and was caught in the loudspeaker box for another 10 minutes. I couldn't escape and no one took my order. I thought I'd die there.

Terrible experience. My child found pieces of plastic in the cake. Cake was purchased Nov 27. My father went in to complain and brought the pieces in a zip lock bag. Management was supposed to calll back. Never did. I called last weekend again with all my information still no calll back!

The food at this restaurant is quite good. The cashier allowed me to use two coupons, which helped reduce the cost for my family of four. The staff was very friendly and we didn't have to wait long for our meal.

A great place for a soft ice cream or a large variety of Blizzards (served in a drinking cup but eaten with a spoon). Flavours including: Oreo, Cotton candy, Smarties, ...You can also enjoy a full meal ... or get their frozen ice cream cakes !