Wingstop - Windsor

First, I’d like to commend the cashier who assisted us. He was a friendly man with excellent customer service skills, which made our experience more enjoyable.... read more First, I’d like to commend the cashier who assisted us. He was a friendly man with excellent customer service skills, which made our experience more enjoyable. When I mentioned that I needed more time to decide on my order, he was patient and didn’t rush me. He even delivered our food with a smile. One thing I found unusual was that instead of napkins, they provided paper towels. This choice can seem a bit rough and doesn’t look very appealing next to the food. Upon sitting down, I noticed that the tables, countertops, and floors hadn’t been cleaned in quite a while, which was disappointing. Regarding the food, I found the buns to be too soft and not crispy enough. The chicken was overcooked and lacked the crunch I was anticipating. However, I must say that the sauce—whether you choose mango habanero or Louisiana rub—still packs great flavor and is generously applied to the chicken. Unfortunately, the fries didn’t meet expectations either. They appeared old and were squished, lacking crispness. On a positive note, their honey mustard is delicious and ranks as one of my favorite sauces, right alongside their ranch. Another observation I’d like to mention is the restroom, which doesn’t have a mirror. I find this inconvenient, especially in a fast food setting where eating can be messy. Customers should have the opportunity to check their appearance. On the bright side, I did appreciate that they have a TV to entertain customers while they wait. They also offer a great deal on Mondays and Tuesdays, with wings priced at just 75 cents each—so you can get 10 wings for around $7 or $8. I would definitely return for that deal, but other than that, Wingstop has not met my expectations during this visit. This restaurant is located in the Shiloh Center, with ample parking available. It’s convenient since it shares a location with Walmart, Grocery Outlet, and Goodwill, and there’s accessible parking for those with disabilities. Overall, I genuinely hope Wingstop can improve, and I wish them the best of luck!

The employee at the register, Alexis, is fantastic! I’d give him a 10/10 recommendation. He definitely deserves a raise. I’ll be returning soon! read more The employee at the register, Alexis, is fantastic! I’d give him a 10/10 recommendation. He definitely deserves a raise. I’ll be returning soon!

I 'll start by saying that I 've never ever left a review like this for a restaurant and wish I could 've sweetened it up some but there was nothing good about... read more I 'll start by saying that I 've never ever left a review like this for a restaurant and wish I could 've sweetened it up some but there was nothing good about it. This place is a joke. Wish i had read the reviews before stopping. My first time trying this chain. Im a 40 year foodservice professional and cannot believe the Franchise isnt all over these guys. I walked in and took a few minutes to look over the menu having never been there before. The guy at the counter was a bit impatient and wanted me to get my order in. I was the only one in line, there were no orders hanging and there was a couple people that were finishing up their meals in the dining room.I gave them a very simple order. In fact, it was just chicken wings no fries or anything else. The counter guy put it in and I waited... and waited...and waited. There were three employees huddled around the fryers bullshitting, and I think one of them was cleaning one of the fryers. So I 'm standing there kind of looking at these three guys in there talking to each other and nothings happening ...nobody 's moving...nothing is being done I can 't quite see if my food is even in the fryer yet and I waited...after about 20 minutes I asked the counter guy if there is an order for me being cooked? He walked back and returned and asked me what my name was which made me flinch and couldn 't understand because I was the only person there. I told him my name and he walked back to talk to the guy that was cleaning the fryer, and he came back and said it will be here in a minute or two.. Now I 'm feeling like I 'm in the twilight zone. Im trying my best to be polite but now I 'm really getting pretty pissed off. I continue to wait. I looked at the customers sitting in the dining room because i had already read everything posted on the walls 15 times i could have completed the NY Times crossword in less time than it took to get one simple order of wings at a wing restaurant) and they were looking back at me with this look that said to me don 't do it buddy... get out while you can . Just then the counter guy came up with my order. 38 minutes to complete my order with no other orders hanging. I got out to my truck and decided I was going to try a wing before driving home. It was absolutely disgusting. Their signature thai spicy sauce tasted like ****! Horrible and I would bet my last dollar it was out of some big gallon plastic container and they didn 't touch it or do anything to it to improve the flavor. The chicken itself was grossly over cooked, hard to the bite, dry as the dessert and poorly butchered with pieces of bone where the joint is cut. I wrote it off as a pre Halloween nightmare and went home. Had to be my worst restaurant experience in my 63 years on this planet. Get it together guys! When people go out to eat, they expect at least a reasonable level of quality and service. If you can 't provide it....get out of the business! Pictures of food attached.

Wingstops are hit or miss. This one is a hit. Staff are very generous! read more Wingstops are hit or miss. This one is a hit. Staff are very generous!

Used to love coming to this wing stop specifically even though i live across town. i always order on the app and the old employees knew me and always made my fo... read more Used to love coming to this wing stop specifically even though i live across town. i always order on the app and the old employees knew me and always made my food amazing. now i think they have a bunch of new people and the last few times i?ve gonerecently have sucked!! i went tonight around 6:30 and ordered on the app as always, i got three meals and i ordered a six piece,i only got 4 pieces! our fries also didn?t have seasoning and they didn?t even start our order until we got there ???? tookforever and was not worth it, don?t think i?ll be coming back to this one and i hope to get my money back goddamit.