Reviews

Overall Total Score
3.6 out of 5
Very good | 182 reviews

What Richard Ford doesn't like about Costa Coffee:
Very noisy in there couldn't hear what staff on till was saying ambient noise and coffe machine at the same time. chairs fillthy that we sat on drinks and food good View all feedback. What Isabella Campbell likes about Costa Coffee:
This was my first visit to the restaurant since it had been refurbished. The seating area and layout of the outlet have been improved, as well as the serving counter. However, the same issue remains - it takes too long to get served and the staff doesn't seem to have any urgency in clearing the queue. Despite this, the quality of the coffee is always good. View all feedback.

Reviews from various websites

Gastroranking-it
3.6 ★ from 50 reviews
christopher
17.10.2024 - 09:57

Good service fast for level of business. Good quality shakes as well as coffee. Snacks food selection good. Value ? Ok. Good coffee not cheap but the overall ex...

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Vikki
17.10.2024 - 09:57

Obviously a very popular place, great coffee, service often very slow. shame the place isn;t bigger especially with young families and push chairs.

Richard
17.10.2024 - 09:57

Very noisy in there couldn't hear what staff on till was saying ambient noise and coffe machine at the same time. chairs fillthy that we sat on drinks and food...

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Boilermakers
17.10.2024 - 09:57

It's always a nice experience here. Great coffee and prompt, courteous service. I am a regular at Costa and am always served speedily, in spite of the fact that...

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Marilyn
17.10.2024 - 09:57

Nice staff always a smile of welcome, coffee not hot enough for me but nice place to meet your friends

Costa Coffee in Whiteley Shopping Centre remains a popular choice for shoppers, boasting a spacious and inviting atmosphere with ample seating. However, long queues and slow service detract from the experience, particularly during peak times. While most drinks and snacks are satisfactory, often served lukewarm, cleanliness issues with cutlery have been noted. Staff friendliness is inconsistent, with experiences ranging from warm welcomes to dismissive attitudes. Despite these challenges, the café's prime location and quality coffee keep customers returning. A few adjustments, particularly in staffing and service speed, could elevate this beloved locale even further.

Menu
2.0 ★ from 10 reviews
Ryan
26.02.2022 - 14:50

Lovely lady but never have I ever felt more uncomfortable in the presence of a hot chocolate. The bits were clumpy and yellow

Adrian
26.02.2022 - 14:50

I visit this costa a lot and it is my favourite one. Very spacious, lots of comfortable seating, nice and cosy atmosphere and great service Drinks I get here a...

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Abbie
26.02.2022 - 14:50

A bunch of inexperienced staff who need training. We had no idea where to queue as we were ignored for a long time, despite about staff members being the servin...

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Daniel
26.02.2022 - 14:50

They ask everyone to use the app yet when you do, you wait minutes to be told the order has been ‘missed’. No apology, nothing. The whole place is disorganised,...

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Ryan
26.02.2022 - 14:50

Slow service poor quality coffee,server immediately offered to change. Why is service always so slow at this outlet ?

Tripadvisor
3.6 ★ from 94 reviews
Gastroranking-uk
3.5 ★ from 88 reviews

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