Raphaels Pizzaria - Winchester
Raphaels Pizzaria
Description
At this restaurant, experiences vary dramatically. While many patrons praise the affordable prices, quick service, and diverse menu, others express disappointment, particularly with the quality and seasoning of certain dishes. Some enjoy standout items like the Greek plate and pasta, while others find issues such as excessive saltiness and an unbalanced calzone. Customer service has faced criticism, with reports of poor attitudes and inadequate food handling practices. However, there's also a positive consensus on the enjoyable atmosphere and overall value, suggesting that while it's not perfect, it remains a popular spot in town for pizza and casual dining.
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Rafael's used to be one of our favorite restaurants. Tonight pretty well changed that. We ordered the Grecian Chicken with house dressing on the salad. We got our meals and sat down. We immediately transferred our salad from the styrofoam meal plate over to our styrofoam bread plate. The first thing we noticed was no dressing on the plate. My wife checked her salad and there wasn't enough dressing on the salad to taste it, same with my plate and salad. The wife went back to the counter and asked for another cup of dressing which are similar in size to the pill cups at the hospital. The lady behind the counter was not friendly, said there was dressing on the salads and another cup is $1.00. After the wife objected the lady gave her one cup of dressing for the two salads. We also noticed the rice bed was not as plentiful and had nearly no veggies as it used to have. They have had a price increase and that's understandable but to reduce the quality, the amount and increase the price is not acceptable. Not sure about a return visit.
Amazing food great customer service and pleasant.I order the chicken bacon ranch melt. My wife order chefs salad. Which she stated it was one of the best salad she has had.
I attempted to use the restroom, but what I discovered was quite unsettling—it resembled a torture chamber. I should mention that the chicken strips are definitely not made from chicken, and I've lost my appetite for spaghetti and meatballs after that experience. Let’s just say the meatballs are unlike any I’ve ever had before.
This restaurant is quite disappointing. The food is lacking, and the service leaves much to be desired. There was an overwhelming amount of pepper used, which seemed to mask the lack of skill in the cooking.
The food here is affordable, quick, and there's a great variety, ensuring everyone can find something they like. They offer a wide selection of fountain drinks and alcoholic beverages, as well as a range of desserts that aren’t listed on the menu. However, some dishes can be a bit salty and lacking in flavor. The Greek plate and Greek salad were quite good. I expected more from the calzone; it had too much meat and I wished there was more bread. On the bright side, my friends thoroughly enjoyed their pasta!
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