Panera Bread - Winchester

Drink Club MemberStaff is friendly and kind.Space is clean.Self-serve drinks kept fresh full

11am (not rush time) stopped in for two sandwiches and Iced Latte’s to go. Young lady at register friendly and took order accurately. When pickup order was ready, one Iced Latte was confused for an Iced Coffee and we were handed an empty cup instead. I guess we were supposed to go fill it with ice and coffee, not sure. As soon as the line staff puts the order up they turn away. I finally caught one when she turned around to place another order on the counter. I explained we still needed an ‘Iced Latte’ and I handed back the empty cup. She set it aside and disappeared behind the equipment. We waited and waited. People picked up orders and we waited. Finally I went to the coffee bar where I could see behind the equipment and the empty cup was still there and no one was manning the coffee bar. The adults working, including the line manager, have mastered the ‘look away and don’t make eye contact’ technique. The young woman who originally waited on us has not learned how to do that yet, she made eye contact with a look ‘why are you still here?’ And I explained we were still waiting for the one coffee latte to be made. She stopped what she was doing to make it. The line manager who had never looked our way stepped in…now she tells the young woman to finish what she was doing and she took over to make the one coffee latte. She pushed it toward me with a ‘there ya go’ turned and walked away. I was just shocked at the poor customer service. No, sorry you’ve been waiting so long, sorry for the confusion, nothing, just ‘there ya go’ and from the manager! Well, I love Panera, but I will be going somewhere else.

Always an oasis from a busy or challenging day.For anyone thats new to Panera,the Sip Club is an incredible deal for any coffee drinker.The staff at the Winchester Va location is always great, willing to go above and beyond all expectations.One particular associate, Jill that works the front counter greets everyone with a warm smile and caring attitude that makes each visitor feel welcome no matter how busy she is.If your looking for a new coffee and sandwich shop, give these folks a try.

Bought $800 of gift cards. I was never told they had to be used in January and only January. I was told I couldn’t use them until January. Just lost $180. I have the receipts. Panera will do nothing. Always dirty. Needs

My recent visit to Panera Bread was truly delightful! From the moment I walked in, I was greeted by the inviting aroma of freshly baked bread and the warm ambiance of the café. The menu offered a wide array of delicious options, from hearty soups to flavorful sandwiches and salads. I opted for their signature broccoli cheddar soup paired with a classic turkey sandwich, and I was thoroughly impressed by the quality and taste of the food. The staff was friendly and accommodating, ensuring that my dining experience was top-notch. Whether you're looking for a quick bite or a cozy spot to catch up with friends, Panera Bread is definitely a go-to choice for a satisfying meal in a welcoming environment.