Charlotte's Ice Cream - Feedback

Cute ice cream shop close to the lakeshore. We arrived near sunset on a Sunday after spending some time at the lakeshore. There is plenty of parking and, fortun...

Not all bad. Visited and they were understaffed, out of soft serve and I felt bad for them. Maybe someone called off and it's not their fault. Good Icecream but...

Super cute little shop with very tasty ice cream options. Went for a date but would be perfect for any occasion. Very friendly staff! Very affordable

Another good small place to get ice cream. Charlotte's is always a busy place. It has long been a local favorite in Willoughby. Gets a lot of little league team...

Great little place for once cream. Nice seating areas outside that were clean. The ice cream was very good overall. This place is five stars but the woman takin...

Why have lactose free ice cream on the menu if you won’t serve it?? It’s “too hard to use on a banana split?” You served one person in our group it but told me...

Great locally owned stand. Reasonable prices. They often have Dole whip. Worth hitting up several times during the summer.

Always one of our stops each summer out on the bikes for ice cream. Never disappoints.

Horrible customer service, ontop of that they treat their workers horribly, wait was too long. hope they can improve on the way they choose to manage their busi...

Wait was way too long I heard yelling inside someone was yelling at the workers inside I would hate to work there

The ice was wonderful! I'm crazy because it's so far away from my house, so I don't have any reason to go out there to get more. We have the chocolate softener,...

Good ice cream and specialties. I had mixed the vanilla ice cream with Heath Bar and Butterfinger. Delicious! If only the grim woman who takes orders would smil...

My third time, I love her ice and whistle her. I'll take photos next time

Charlotte's has everything you expect from a neighborhood ice cream shop. Twisty cones, milkshakes, floats, sundaes, and flurries. On occasion they also have th...

This is the best ice cream in Cleveland! Smooth, creamy, delicious! Charming atmosphere, play 50’s music! Very nice owner and staff. Stop and you'll smile all d...