Chanello's Pizza - Williamsburg

Avoid this place at all cost. There’s so many better pizza places in Williamsburg, don’t even waste your time. We decided to give them a try even after reading some not so good reviews, and had to learn the hard way. The wings looked like my 2 year had made them and squirted sauce on them, but that was a deal breaker. My husband and other family members all got steak and cheese subs, they all requested mayo, ketchup, lettuce, and tomato on them, after delivery we noticed the subs were complete dry. No sauce. I called back to ask if the condiments could be delivered since they were forgotten, the “manager” as he told me he was when I asked to speak to one after his disrespect, was more than rude to me and stated “those are request, I’m going to be straight up with you, we don’t have to honor those!” I said what? You guys don’t take pride in your business and customize satisfaction? To my surprise, he said “are you done yet?” And hung up on me. It was an absolute horrible experience and a waste of $70.

Just an FYI, you can't eat inside and there are no bathrooms. This has no bearing on my rating. The people inside could not care any less if you eat there or not. Don't ask questions unless you enjoy rude, sarcastic responses. The food. Cheesesteak is ok. The cheesy meatball sub is missing the cheese, has a couple meatballs cut in half and very little sauce. Disappointing. There are too many places around here to eat. Don't make the mistake we did.

I called to order gluten free for an allergy and he just acted like I was stupid about getting other gluten products in the pizza. I asked what their normal size pizza was and he rudely answered I don’t even know what you mean by that. All around just a lot of attitude for no reason. I’d love to try the pizza but first impressions make me think this place is gross

The employees are very indifferent and bad. They do not accept the mistake they made and they swear.

Ordered online for pickup and they couldn't find my order despite me giving them a confirmation and name, the guy on the phone was a complete jerk, I will never eat ar any of their restaurants again.