Chanello's Pizza - Williamsburg

Pizza used to be great, but every time I ordered the last 4 times, the pizza was raw. Like Legit still smokey. I spent over $120 on an order for the manager only $10 out of the next order was an insult. I didn't order there. For months.

Open late, that was great. The prices were reasonable, but the food was average. The garlic knots were Pillsbury killers with garlic powder and butter. Definitely under standard for a foodman, but the Greek salad was stacked. The grilled chicken I ordered to enjoy the Greek salad was Tyson or perdue frozen chicken fillets. Just cuddly and was expelled.

Visiting here with my family was a great vacation until we stopped here leaving the beach. This was the only place open. My husband and I was waited on by one guy with long curly black hair. Who was pretty nice. We walked back to the truck and realized we wanted more wings. I walked back to order more and this white guy would not wait on me because I had coffee cup in my hand filled with water. He said it?s no drinking in the store. I said excuse me? He said I can not wait on you with that cup in your hand. I said sir I was just in here with this cup coming back to add to my order . He stated maybe the other guy was not paying you any attention. I won?t wait on you until you put the cup down. I sat my come down. Then he said no out the door. At this point I believe he was being either racist or an assehole. He started helping the guy behind me. Skipping over me because of this cup. I placed it out side. The only reason I didn?t cancel my order is because of the kids being hungry. Other than that this place would have not got my money. Food was great wings delicious. Customer service 0.

Guy behind counter literally said I couldn 't get salt and pepper added in a cheese steak. Are they pre-made and frozen? If so I have major concerns. How can you not salt something you are cooking on the grill? Extremely curt with other customers coming in and then we end up getting a sandwich with almost nothing in it for over 10 dollars?! I didn 't expect it to taste great honestly I just needed sustenance for traveling at the very least. I took one bite and it 's mostly all bread. If you are traveling through, find literally anywhere else to dine. Good luck! Edit: reading comments I think the owner needs to find another venture other than food. He seems to love getting defensive and arguing with customers in the reviews rather than immediately making things right.

Was told the order would be delivered in about 45 minutes, turned out to be over an hour. It was cool to the touch, pizza was made correct, one of the subs was correct but the other sub wasn't made correctly for someone that didn't want onion,green pepper or mayo, sent 2 cans of the same soda, which wasn't right either. Probably won't order from this place again throughout my stays in Virginia again, bad customer experience.