KFC - Willard

The chicken was okay but kind of pricy read more The chicken was okay but kind of pricy

We stopped at the Willard Kentucky Fried Chicken for a quick meal as we began our vacation. The food was delicious, and just as we were about to leave, I realiz... read more We stopped at the Willard Kentucky Fried Chicken for a quick meal as we began our vacation. The food was delicious, and just as we were about to leave, I realized I had forgotten my purse. Thankfully, one of the employees came outside just as we were pulling away to ask if I had left it behind. I am incredibly grateful to her for her honesty; our vacation could have been ruined without it. Thank you!

I ordered a 16-piece meal that included two mashed potatoes with gravy, two corn servings, two mac and cheese, two coleslaw, biscuits, blackberry sweet tea, and... read more I ordered a 16-piece meal that included two mashed potatoes with gravy, two corn servings, two mac and cheese, two coleslaw, biscuits, blackberry sweet tea, and a cake. However, I didn't receive the cake, biscuits, or gravy, and the food was cold and unappetizing. The total came to $84. When I called to complain, they offered me a gift certificate for KFC. However, I don't see the point in going back to a place that messed up my order so badly and couldn't even pack the correct items.

We hadn't visited this restaurant in a while, but after seeing some positive posts about improvements, we decided to give it another try. Unfortunately, it was... read more We hadn't visited this restaurant in a while, but after seeing some positive posts about improvements, we decided to give it another try. Unfortunately, it was a terrible experience. I ordered an 8-piece meal and a 5-piece big box. The Pepsi tasted like water, the biscuits were doughy, the fries were so hard they were inedible, and the chicken tenders had very little meat, mostly just crust. I tried calling to speak with someone I thought was the manager to express my concerns, but when I asked for their name, they hung up on me. I called back, but no one answered. This level of unprofessionalism is unacceptable. Given the prices we pay for the food, it's disappointing that it was so poorly prepared and that there was no effort to rectify the issue. In the past, they had promised a voucher for problems we encountered, but we never received one.

Horrible!!!! Finally decided to try our KFC location. We order two 3 piece tender meals the chicken was cold and old the biscuit hard as rock the slaw was warm.... read more Horrible!!!! Finally decided to try our KFC location. We order two 3 piece tender meals the chicken was cold and old the biscuit hard as rock the slaw was warm. I call the next day ask for the manager she listen to my complaint I was very pleasant. She tells me her name is Morgan she is night manager no worries come by tomorrow we will make it right. So again before work we go to KFC explain ourselves say we spoke to Morgan lastnight she said to come in she has my info she will make it right. Well first of all there is no Morgan period this manager tells me and instead of making things right she says sorry call corporate. Wow so two days in a row I couldn't eat before going into work because they are worst than kids here. Who lies about any of that. Also, pretty sure that when I heard this girl say the word manager