Golden Chick - Wichita Falls

I had a negative experience at this restaurant. The staff were unhygienic, with one girl wearing fake purple nails shedding skin and another wearing a purple bathrobe and home shoes. I ended up throwing away my food and losing $10. The manager was unprofessional and aggressive, leaving a rude voicemail. I will not be returning to this establishment.

This is a place I USED to visit weekly. NEVER AGAIN. The only reason they got one star is because we’re forced to rate it! I just got home… 7pm dec. 31. I went through the drive through… the girl there got my order wrong 3 times! 3?? When passing the drinks, she didn’t put the lids on correctly. I wore a soda for the drive home, and it’s all over my car!! When the management on duty came to the window, she was rude, when I said something about the C mess in my car, asked told me I should have stayed home! Worst experience I’ve ever had there. Lost my business permanently for the whole chain!!

Great, bubbly service... I go thru the drive thru just to order a drink just because I like the caring vibe that I feel as I'm pulling off....

The employees at this restaurant could benefit from some customer service training. I went to Laufwerk tonight and waited for someone to come up to take my order, but no one even said thank you for waiting. When they were finally ready, they just told me the total without a smile or a friendly greeting. It felt like they were just there to take my money and give me my food. When I asked how their evening was going, they only made half a smile and said "good, and yours?" Overall, the customer service was very poor.

I recently visited Golden Chick on Jacksboro Highway and had a disappointing experience. The service was very rude during both of my visits. My order was incorrect the first time and when I tried to address it with the employees, they rolled their eyes and responded dismissively. During my second visit, my order was once again wrong. When I pointed out the missing items, the staff member was very rude and made it clear that they were inconvenienced by my request. I understand that people have bad days, but the consistently poor service at this location has led me to the decision not to return and I do not recommend Golden Chick on Jacksboro Highway.