Subway - Whiting

I ordered a buy one get one free footlong through the app, but when I arrived to pick it up, they had no record of my order. I showed the employee where the cha... read more I ordered a buy one get one free footlong through the app, but when I arrived to pick it up, they had no record of my order. I showed the employee where the charge had gone through on my account, which included the store number for her location. When I explained that I had placed an online order, she told me the website was malfunctioning and that they couldn't help me at the moment. Instead, she took my name and number, saying the manager would call me when she had time. I inquired about a refund, and she informed me that I could either wait for the manager to call or use the app to process it myself. When I asked her how to initiate a refund on the app, she admitted she didn’t know because she doesn’t use it. I then asked if they would honor my coupon in-store if I placed a new order, and she said no. Her attitude was quite dismissive, and she seemed to brush me off without offering any real assistance. Having been a manager for over 20 years myself, I understand the importance of customer service, and I was taken aback by the lack of a simple apology or effort to assist. Now, 24 hours later, I still haven't received a call from the manager. I went back to the store to find a resolution, but once again, I was met with indifference and told the manager would call only when she had time to address my refund situation. This experience was extremely unprofessional, and I would never treat a customer in such a manner. If I could give a rating of zero stars, I certainly would.

I frequent Subway quite a bit, but I will no longer be going to the one owned by this man. He owns this location, the one in Tickfaw, and another on University,... read more I frequent Subway quite a bit, but I will no longer be going to the one owned by this man. He owns this location, the one in Tickfaw, and another on University, according to his employees. I usually use coupons at all the Subways I visit, as they make it more affordable. While they claim to honor the coupons at this store, I was charged extra for cheese at the register. My bill for two sandwiches went from $12.99 to nearly $19. They charged almost $5 for cheese! The coupon clearly states what is not covered, and it doesn't mention anything about cheese on a Philly cheesesteak. Because of this experience, I will deliberately avoid these Subways and choose other locations, as I feel they are being dishonest.

I got a flat driving through while waiting for AAA the cashiers husband was nice enough to patch it for me. IM SOOO GRATEFUL TO HIM. THANK YOU SO MUCH. I made i... read more I got a flat driving through while waiting for AAA the cashiers husband was nice enough to patch it for me. IM SOOO GRATEFUL TO HIM. THANK YOU SO MUCH. I made it to Jacksonville and home to Texas. Good people are out here.

Another parking lot nightmare and NO COUPONS ACCEPTED! And unless you put all the meat from half of a footlong on one half or pay extra for a decent amount of p... read more Another parking lot nightmare and NO COUPONS ACCEPTED! And unless you put all the meat from half of a footlong on one half or pay extra for a decent amount of protein , it 's mostly bread and vegetables.

My grandmother was in a hurry when she entered the restaurant and promptly began placing her order. Since she has difficulty hearing, she didn’t notice the empl... read more My grandmother was in a hurry when she entered the restaurant and promptly began placing her order. Since she has difficulty hearing, she didn’t notice the employee at the front greeting her. Unfortunately, the manager, who seemed very unprofessional and lacking basic courtesy, demanded that she leave simply because she didn’t respond to the greeting. It’s disappointing to see someone in a position of authority behaving that way. Remember, your role is to serve customers, not assert power over them.