Dunkin' - Wheeling

The most horrendous business on earth. Rude and always wrong orders. The staff hate everybody. They look at you as if you inconvenienced them with your business... read more The most horrendous business on earth. Rude and always wrong orders. The staff hate everybody. They look at you as if you inconvenienced them with your business. This store should never stay open. I feel sorry for anyone who visits thisestablishment. Completely hideous.

Excellent service, friendly staff, and the restrooms are consistently clean. read more Excellent service, friendly staff, and the restrooms are consistently clean.

The restaurant is permanently closed, yet we often see people attempting to go through the drive-thru. Surely the property owner could put up a sign to inform p... read more The restaurant is permanently closed, yet we often see people attempting to go through the drive-thru. Surely the property owner could put up a sign to inform people that it is no longer in operation.

Not all Dunkin' locations are created equal, but this one stands out as one of the better ones. read more Not all Dunkin' locations are created equal, but this one stands out as one of the better ones.

I ordered 3 dozens initially and the cashier lady said they only have half-dozen boxes. So I changed my order to 5 half dozens. My bill came out to $49 and chan... read more I ordered 3 dozens initially and the cashier lady said they only have half-dozen boxes. So I changed my order to 5 half dozens. My bill came out to $49 and change. I thought it was a little pricey for Dunkin donuts but left because I had to go somewhere else. My husband pointed out the price was way too much and we went back 10 minutes later to check with her. She then said she didn’t do anything wrong because she charged me for 3 dozens and that was my original order. She said I paid $7 more for 5 half-dozens and “personally I think $7 is nothing. I didn’t do anything wrong.” Can you believe what she said? She kept insisting she didn’t do anything wrong but finally shut up when I took out my phone and asked her if she wanted to viral on Instagram. The owners refunded me $7 plus tax, but I was not happy at all about having to argue with her in the first place. No one should be overcharged even a penny by mistake. She should have apologized. They should train the employees properly. What a way to ruin my morning!