Dunkin' - Wheaton

So it?s this older married couple that work there. They couldn?t be more rude or unwelcoming. As bad as I want coffee, I will literally sit in the McDonald?s drive thru across the street for 20 minutes rather than encounter these 2. Why should I givethem my money if they are going to be rude. They have never been nice and they never smile. Not once.

I?ve been here three times. I don?t like to give negative reviews but this place warrants one. I?ve had the same girl serve me each time. She was short staffed and asked for a couple of minutes for a bathroom break upon my arrival to order. I get it. Noproblem here. I happily waited. She?s in a tough spot. Not upset. She finished and came out of the bathroom quicker thanexpected. I heard a flush and immediately the door opened. She went over to the sink and I had a sigh of relief thinking she wasgoing to prepare my order with unwashed hands. Then she did the ?quickly rinse.? It was downhill from there. She was rude thefirst two times but I have come to understand that it?s her personality. However, this third time was over the line. She servedme a coffee that didn?t taste right. It was sour like the milk was bad or something. I almost didn?t go back to exchange itbecause I am not that type of person. But I?m not going to risk getting sick. I went in to switch the coffee. I waited in line.There were two people ahead. She shouted at me across the other customers asking why I was back. I told her the issue and sheargued with me. I asked for another coffee and she went to get the milk and held it up saying that she added the milk. There wasa miscommunication somehow, now sure why. Again, I just wanted a different coffee. She started to make it but said she did itright the first time. Whatever. I shouldn?t get grief for returning a coffee with expired milk. She was beyond rude andunprofessional about it. I won?t be back. If you enjoy sanitary conditions and quality coffee, then look elsewhere.

I ordered through DoorDash and was extremely disappointed with the result. There was hardly any espresso in my drink, and as a former Dunkin' employee, I can say this isn't acceptable.

I really enjoy Dunkin, but this particular location is disappointing. I ordered a caramel latte, and the coffee tasted burnt. An hour after drinking it, I felt extremely unwell.

The seating area is cozy, but the staff is friendly and accommodating. Our order was handled smoothly, and we were served quickly.