Cold Stone Creamery - Weston

Don't come here personally. Online orders take precedence over customer running

DON 'T EAT HERE! Save your money!!! Very poor quality and even worse customer service! Found multiple long hairs in an ice cream cake purchased for my son 's 16th birthday. When I called the store to report it I spoke to two rude employees who didn 't want to provide their name because of store policy. Finally received a call back from the manager Andrea and I advised her we both the cake there the night before and had the receipt for the purchase. proceeded to tell me that she would refund my if I actually bought the cake there, insinuating I might be lying. That is yhe.least they could do for ruining his birthday cake memory. When I brought the cake in for the refund, I got no apology and I was told we can 't do anything else to the inconvenience, per the owner, it 's our policy. Terrible service! They will not stay in business continuing to provide that type of service recovery.

Can you imagine paying over $17 for 3 small ice creams only to have to throw 2 of them away because it wasn't ice cream but rather sugary liquid. I don't think they put any effort into mixing the ice cream and allowing it to harden on the ice plate before dumping it into the cup. Such a disappointment and waste of money. No one wants to drink their ice cream. Update on my complaint, the store manager Andrea called. She asked about my experience. I told her it wasn't about the customer service aspect but rather the quality. She seemed nice at first and I thought it was genuine. She offered a refund or to replace the ice creams if we came back, I told her I don't live in the area if she could refund it without me being there. That's when she totally switched personalities. She went off at me about how she has us on camera eating the ice cream when we were given it, ummm isn't that what you do when handed an ice cream ? We did what anyone else probably would do, eat what you can. In my husbands case, he did even if it was barely 3 bites and then threw it away because the waffle cone was soggy and the rest of it was liquid. She proceeded to raise her voice and stated that we don't need to come back there again and hung up. After the review I was over it, I wasn't bothered anymore. Then she called and really set my mood off. How are you a manager when you can't even manage your attitude and deal with a situation. How do you offer a compensation and then turn it around on the customer and go off on them. I remained calm and wasn't given an opportunity to finish my statement because she hung up.

Ordered online. The order wasn?t ready when we arrived; in fact the staff said they often don?t get the online orders. Despite having two staff working, only one was scooping ice cream at a time, and as I got my phone to prove I had indeed placed an online order, they took the next customer who had a big order. So...it ended up taking a while, despite having ordered ahead. The guy switched out with a girl who didn?t care about me proving that I had ordered online, which was nice, but she got the order wrong and made a small instead of the large we?d paid for online. We only noticed when we got home. Now, I?m trying to get a refund for the overpayment, but apparently the owners are in Singapore and they have to approve my $6 refund of the difference in price. If you?re reading this from your penthouse there, maybe have a little trust and authorise your managers to do refunds under $10? Honestly, you?d be a fool to pay these guys a penny without seeing them make what you order first. I?m really disappointed with the customer service solution so far, and I?m hoping they fix it. They offered store credit instead of the cash back, which I turned down. The whole discussion was an argument with the manager insisting she couldn?t make any decisions, only the owners in Singapore. We?re both out of work at the moment and this was a special treat. We paid for the large so we could slowly enjoy it over a few days and get the best value for money. Normally, we?d only have ordered and paid for the small. All we?re asking is to charge us for what you gave us. Is that so much to ask during these harder than usual times? I guess maybe times aren?t as tough for the owners, but I wish they?d have a bit more compassion here. (The picture of the small, not large...it wasn?t very tasty actually, too much brownie)

Who doesn?t like ice cream, especially when it?s creamy, tasty and the right amount of ingredients. Their ice cream cakes are wonderful for any occasion.This is one of my favorite ice cream places; I?ve tasted all their flavors and are awesome. My favorite; Germanchökolätekäke with chopped pecans and coconut shavings. Many locations throughout the country, so I don?t have to wonder where will I find a good ice cream place when I travel.