Philly Pretzel Factory - Westfield

This was my first time visiting the restaurant and I was disappointed. The pretzels were not freshly made to order, they were cold instead of warm. I did not enjoy my meal at all. In contrast, at other establishments like the cinemas and Aunt Anne's, the pretzels are always served warm. Eating cold, stale pretzels made me feel ill and I did not like them.

The party tablets are an ideal product for those who don't know how to bake items for parties.

This restaurant consistently provides excellent customer service. The drinks are always fresh and hot. I appreciate that they are accommodating when I ask for my drink without salt. I also like that they offer party platters, which I plan to order for my next event. The prices are very reasonable. I highly recommend trying this place, I will definitely be coming back. Five stars from me.

The new owners are great people. they really take time with each order. the pulpits are always fresh and soou good! the staff is very friendly and helpful both on the phone and in person. they make suggestions and offer sample of new articles. understandable, as they are made to order fresh, they need a little head on what they need and when. the best of phillys shops by far. place is always clean and they can say that employees love their job through their positive attitude. never disappointed. always a hit. lately I have them as "then to the hospital staff who told me they were grateful (and so sick of donuts). think about the extension on birthday parties, parental teachers and my book club. they are great at picnics and bbq 's where the cold beer flows.

Service is always great here whether you are ordering party trays or stopping in for a treat. Their pretzels are awesome and so are the pretzel dogs.