Chipotle Mexican Grill - Westfield
Chipotle Mexican Grill
Description
This restaurant faces significant challenges that tarnish its reputation. Unsanitary conditions, with dirty tables and inattentive staff engaged in personal conversations, detract from the customer experience. Diners have reported unappetizing meals, including poorly presented salads and disappointingly small burritos filled mostly with rice. Additionally, a lack of communication led to issues with mobile orders being left unfulfilled as the establishment unexpectedly closed. On a brighter note, the delivery service received praise for its communication and efficiency. However, the overall sentiment suggests this restaurant must prioritize cleanliness, food quality, and customer service to truly satisfy its patrons.
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Feedback
The dasher delivery service from this restaurant was excellent. Despite being very busy, the dasher took the time to text me and inform me about the status of my order. The food was also excellent. I appreciate Chipotle's consistency, and the portion size was even better than I expected. I didn't have to pay for any extras. The only complaint I have is that the burrito bowl I ordered was missing the brown rice, but with the generous portion size, my father (who was eating that bowl) didn't seem to mind. Overall, this is a great Chipotle!
The burrito portions at this restaurant were disappointingly small, with the burrito itself being tiny and composed mainly of rice (around 70%) with very little of the other ingredients (30%). The Chips Queso Blanco also left much to be desired, as the cup was only half filled with queso and the chips tasted slightly stale.
Every time we order from this place, there's always something missing from the kids' taco meals. Today, the box only had chicken, cheese, and rice, with no tacos. My 9-year-old is disappointed.
My burritos were falling apart before I even took a bite. No attempt to properly wrap
