Chipotle Mexican Grill - Westfield

#7 - Mexican - Westfield, #21 - Fast Food - Westfield, Salads
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Chipotle Mexican Grill

Chipotle Mexican Grill
3.3 / 5 (785 reviews)

Description

This restaurant faces significant challenges that tarnish its reputation. Unsanitary conditions, with dirty tables and inattentive staff engaged in personal conversations, detract from the customer experience. Diners have reported unappetizing meals, including poorly presented salads and disappointingly small burritos filled mostly with rice. Additionally, a lack of communication led to issues with mobile orders being left unfulfilled as the establishment unexpectedly closed. On a brighter note, the delivery service received praise for its communication and efficiency. However, the overall sentiment suggests this restaurant must prioritize cleanliness, food quality, and customer service to truly satisfy its patrons.

Last update: 17.01.2026 from: Joann

Feedback

★ 3.3 / 5 from 785 reviews
joann-p-grass2
27.06.2024

The dasher delivery service from this restaurant was excellent. Despite being very busy, the dasher took the time to text me and inform me about the status of my order. The food was also excellent. I appreciate Chipotle's consistency, and the portion size was even better than I expected. I didn't have to pay for any extras. The only complaint I have is that the burrito bowl I ordered was missing the brown rice, but with the generous portion size, my father (who was eating that bowl) didn't seem to mind. Overall, this is a great Chipotle!

patrick-w-teacher5
27.06.2024

The burrito portions at this restaurant were disappointingly small, with the burrito itself being tiny and composed mainly of rice (around 70%) with very little of the other ingredients (30%). The Chips Queso Blanco also left much to be desired, as the cup was only half filled with queso and the chips tasted slightly stale.

eileen-b-cat156
27.06.2024

Every time we order from this place, there's always something missing from the kids' taco meals. Today, the box only had chicken, cheese, and rice, with no tacos. My 9-year-old is disappointed.

tyler-p-store9
27.06.2024

My burritos were falling apart before I even took a bite. No attempt to properly wrap

herman-parker-2
17.10.2022

Salt salt salt salt I guess they're putting more salt in the food to preserve it but my food is normally doused in salt. The chips are always stale and weird tasting. It's sad because this location used to be great a few years ago. Salt!

FAQ

A little farther located is NJ TRANSIT-Westfield, where you can also access the public transportation.

The joint offers the opportunity to view sporting events on a TV / screen.

You can also pay for your meals with various credit cards.

More information

Suggested nearby restaurants.