Tim Hortons - Westbury

Bagel was stale and had barely any cream cheese. It was smelly.

Donuts aren't fresh. Coffees and lattes are made very inconsistently. Staff has high turnover so sometimes new staff doesn't know how to make a certain drink like an iced cappuccino.

Look so delicious and exxon cashier help me and tell to Tim Hortons cashier what I like pick kind donuts that was so nice with exxon cashier.

The staff was friendly and the product was okay, but it was not as good as a traditional Tim Horton's in terms of quality. There was also an occasional smell of trash or sewage in the building which made me question the cleanliness of the establishment.

I really really really want to love this place, because the service here is great. There's just one issue: they don't know how to make Ice Caps . I tried this location a couple of years ago, ended up with a really bland drink. I figured it must be something with the US locations of Tim Horton's.I tried other locations in NY and they were SPOT ON with their Ice Caps. I figured that the US locations are finally getting their act together. I decided to try this location again, since it's close to home and I don't have to pay tolls to get to. Drink was way off again, asked for a modification, which they greatly accommodated, but still not the same. PLEASE LEARN TO DO THIS INFAMOUS DRINK! I've resorted to paying tolls to get this drink from other locations, if you guys get it right, I would be a frequent visitor.