Sunset And Grill - Westbrook
Sunset And Grill
Description
At Waters Edge, diners encounter a mix of experiences, balancing breathtaking views with inconsistent service and food quality. While some praise the picturesque terrace and lively atmosphere, others recount slow or inattentive service, with delays in drink and meal orders leaving a sour impression. Guests report a wide range of food experiences, from average offerings to disappointing meals for the price. Although some staff are described as friendly and accommodating, management's demeanor has been criticized as overly harsh. Despite its stunning location, many patrons express reluctance to return, hoping for significant improvements in service and culinary execution.
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Feedback
The only reason I am giving the star is for the view. I was embarrassed bringing friends from out of town there. We ordered the clam chowder, clams casino, and three entrees one of which they forgot to bring. For how much we paid for this experience the food was GARBAGE. Save your money and go to dinner somewhere nice like Liv’s in Old Saybrook.
Love the terraced seating, open views, and relaxed atmosphere. Perfect space for CV19 times as well. Food is average bar fare (grilled chix sandwich was missing flavor) and the drink equally average. But ... A star added for the creative and tasty .
Our server was very friendly and accommodating. However, the older gentleman who seemed to be the host or manager (with greasy long gray hair) was shockingly rude. As we were finishing up our meal and paying our bill, an older couple sat at a six-person table. The man immediately approached them with a hostile attitude, scolding them for seating themselves and insisting they wait for their entire party before being seated. While I understood his point about not taking up a large table for just two people, his aggressive and disrespectful demeanor was appalling. It was truly the worst display of hospitality I have ever witnessed. I regret not speaking up at the time, but I did express my sympathy to the older couple for the way they were treated. I will not be returning to this restaurant.
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