KFC - West Springfield
KFC
Description
A popular fast-food spot with steady traffic, but service and consistency lag behind its reputation. Diners report overly salty recipes, cold or stale orders, canceled deliveries after long waits, and unpredictable menu availability—particularly dark meat. The dining room can close early, forcing drive-thru service and leaving customers frustrated. Better communication, steadier inventory, and attention to seasoning and order fulfillment would help this location match its popularity.
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Feedback
The restaurant was supposed to close at 10 PM, but when I arrived at 9:30 PM, the dining room was already closed. I had to order through the drive-thru, which felt very unprofessional. The food I received was cold and not fresh. I plan to dispute this experience with management.
Not great, threw the nuggets .
This place does not pay attention to what their doing how I order a 8 piece chicken and a 8 piece tender fill up box for the crew which is also suppose to come with fries and when it gets to my house I’m missing 8 tenders and no fries. Get it together back
The employees didn't acknowledge me while I was waiting in line, which was disappointing. However, the food was quite good.
If you think you are going to force me to use that stupid computer to order your mistaken I walked out 2 times without ordering and you lost a good customer that would always stop in and order every day I pay with cash I will not order from that stupid computer I will never eat at kfc again as long as you force me to order from it and kfc was my favorite place to eat
Menu
Tenders
$47.2$38.3Family Meals
16Pc Chicken Meal$47.2 12Pc Chicken Meal$38.3Big Box Meals
Spicy Chicken Sandwich Big Box$12.4 Classic Chicken Sandwich Big Box$12.4
Menu PDF
FAQ
More information
QR-Code for the menu
