KFC - West Springfield

Worst place to get food from. Everyone walks around mumbling, staring at you like you?re not supposed to be there, walking around looking at customers at the co... read more Worst place to get food from. Everyone walks around mumbling, staring at you like you?re not supposed to be there, walking around looking at customers at the counter then walking away. They make you wait 10 minutes for something as simple as a drink.When you place your order they stare at you like you speak another language. If you order from the app you?ll be waiting therean 45 minutes before your drinks are even handed to you. When they are handed to you they?re incorrect. When you finally getyour food it?s made wrong. Fire the whole crew.

I placed a sizable order through DoorDash, and after waiting for over an hour, my order was canceled. I cannot recommend this location to anyone. If a restauran... read more I placed a sizable order through DoorDash, and after waiting for over an hour, my order was canceled. I cannot recommend this location to anyone. If a restaurant is unable to fulfill an order, they should notify the customer immediately instead of making them wait for an extended period.

The restaurant was supposed to close at 10 PM, but when I arrived at 9:30 PM, the dining room was already closed. I had to order through the drive-thru, which f... read more The restaurant was supposed to close at 10 PM, but when I arrived at 9:30 PM, the dining room was already closed. I had to order through the drive-thru, which felt very unprofessional. The food I received was cold and not fresh. I plan to dispute this experience with management.

Not great, threw the nuggets . read more Not great, threw the nuggets .

The employees didn't acknowledge me while I was waiting in line, which was disappointing. However, the food was quite good. read more The employees didn't acknowledge me while I was waiting in line, which was disappointing. However, the food was quite good.