Cold Stone Creamery - West Orange

I have an order by the cold stone app, which was confirmed by email at 6:58. the earliest time to pick up was at 19:30. I went to the store at 19:30, they said my order was not yet done and something was told about doordash. I don't know what this has to do with my order. I think they said there were a few Tordash commands before me. I sat in the load and waited for my order. many ppl (15 came in the line in the load her order and got her order and left. I say that to say the pick-up time does not play any role in this load, so it is better to get into the load instead of ordering through their cold stone app. I have my order at 20:13. their ice creams are great, but my experience in this load was terrible. it had other Doordash drivers to pick up their commands and it was one to argue with them back and forth. the driver complains about the time they take to make the order. I think they should hire more people and train them better. it had a very rude girl.

I decided I didn 't need ice-cream that bad. I went to use the rest room and dissociate it was locked. I asked the young lady if I could use the rest room. I was told they dint have a bathroom. I said the bathroom is right there. She said you can 't use it. I informed her of the sign in the door that said ... for customers only . Dripping with sarcasm she said you can 't use the rest room I am easily old enough to be her grandfather. There was no need to be rude and sarcastic. If they don 't have a customer restroom (which I believe is required by the health department) they should take the sign down. I felt myself getting angry and decided I better leave while I was able to smile versus allowing an escalation of emotions. Young people really have no respect for their elders.

It like a high school in here. There needs to be proper training on how to work here. There are no hair caps on anyone here which explains the amount of hair that was in my ice cream and smoothie. There was two people that was scooping ice cream without gloves on which is disgusting.

A lot of variety of ice cream, lots of toppings and super delicious. The 2 complaints I have is that the workers are super slow even when the place is full. And secondly it’s not a kid appropriate place because the music is too explicit. Every song that played there while we were there had so many strong profanity words. I was with my 9 7 year old so I was not happy about that. Next time I’ll buy and leave.

Went to pick up an order, girl behind counter said she was currently making it. I waited 20+ minutes and still nothing. When I went back to the counter to ask about my order, she said they don’t have the ingredients to make it. When we’re you going to tell me? If I didn’t ask I would be waiting forever, horrible customer service