Cold Stone Creamery - West Orange

Fortunately, a second server, who was much more attentive, noticed my struggle. They came over, helped clean the cup, and took care of my second order the same way. This server definitely deserves a 5-star rating! On the other hand, the server wearing sunglasses who took my order didn't apologize or check if I needed anything else. Instead, they instructed me not to press the green button if I wanted to leave a tip, saying that no one could press the button fast enough. Overall, I was very disappointed. Getting ice should always be a pleasant experience.

I have dined there multiple times, and they consistently mess up my orders. I pay for add-ons that I never receive. I don't understand how they can't seem to read the order details. I know they're busy, but it only takes a few extra seconds to ensure they send out what the customer actually ordered. I'm done with this place.

I will never order from here again. After waiting for 25 minutes, I went inside because the online system still indicated that my order wasn't ready. I saw eight people in line, and two families ended up leaving because they were tired of waiting. I approached the staff member who took my order to ask about its status. He had my name on a receipt and claimed he was the only one working, saying I needed to wait. When I told him I couldn't wait and asked for a refund, he informed me that I couldn't get one. Frustrated, I called my credit card company to cancel the order. It's unbelievable—if he was the only one working, they should have stopped taking orders!

I have an order by the cold stone app, which was confirmed by email at 6:58. the earliest time to pick up was at 19:30. I went to the store at 19:30, they said my order was not yet done and something was told about doordash. I don't know what this has to do with my order. I think they said there were a few Tordash commands before me. I sat in the load and waited for my order. many ppl (15 came in the line in the load her order and got her order and left. I say that to say the pick-up time does not play any role in this load, so it is better to get into the load instead of ordering through their cold stone app. I have my order at 20:13. their ice creams are great, but my experience in this load was terrible. it had other Doordash drivers to pick up their commands and it was one to argue with them back and forth. the driver complains about the time they take to make the order. I think they should hire more people and train them better. it had a very rude girl.

I decided I didn 't need ice-cream that bad. I went to use the rest room and dissociate it was locked. I asked the young lady if I could use the rest room. I was told they dint have a bathroom. I said the bathroom is right there. She said you can 't use it. I informed her of the sign in the door that said ... for customers only . Dripping with sarcasm she said you can 't use the rest room I am easily old enough to be her grandfather. There was no need to be rude and sarcastic. If they don 't have a customer restroom (which I believe is required by the health department) they should take the sign down. I felt myself getting angry and decided I better leave while I was able to smile versus allowing an escalation of emotions. Young people really have no respect for their elders.