Carvel Express - West Orange

The worker asked what size ice cream I wanted and I said a medium cup . She told me that a medium was only 2 scoops. I pointed to the scoops size chart on the glass and told her it was 3 scoops on there. She said all she knows is that a medium is 2 scoops. I repeated that the picture showed 3 scoops. The worker said she could not see it because it was not facing her. I motioned for her to come around and look at it, but she refused. She was acting like she was in a hurry,

Carvel now open on Northfield Ave across from Turtle Back Zoo And the Safari Mini Golf Adventure! Today we stopped for some ice cream and we delighted to find an incredibly clean Carvel with many Covid19 updates in place. There were markers for social distancing and plexiglass to separate the guests and workers. The workers were kind and helpful and got the order right! I was happy to see how many different cakes could be ordered via the cake book I videoed below! The soft

Bad quality ice cream. Never had a carvel vanilla soft serve that was icey and grainy. It is here! Staff is nice but product is poor!??

Good soft serve ice cream. A little pricey. Noisy due to loud machinery in the store.

Ordered a custom cake (extra crunchies) for my daughters birthday. I called the Carvel closest to my house and they were not very helpful. I then called the West Orange Carvel. Staff could not be nicer. I picked up the cake no issues?served it yesterday. My nephew was complaining when we were cutting it that it was so unoriginal?until we tasted it?OMG it was delicious. He was talking about it for the rest of the night?for that matter so was everyone else. From