Wingstop - West Monroe

I deliver for door dash I picked up a customers order and there was something jumping around in the bag I noticed when almost to customer door dash still requir... read more I deliver for door dash I picked up a customers order and there was something jumping around in the bag I noticed when almost to customer door dash still required me to deliver so when I made it to customer we opened the bag and there?s a mouse. This placeis disgusting.

It was my first time trying a Wingstop but this location was overcrowded, only had 2 staff members total to cook/take orders/pick up trash. There are no trashca... read more It was my first time trying a Wingstop but this location was overcrowded, only had 2 staff members total to cook/take orders/pick up trash. There are no trashcans for anyone to go ahead and throw away trash. I ordered online and put the pickuptime for about 30 minutes later, when I got there on time I had to wait about 20 minutes for them to cook the fries. As for thefood all the food was okay except for the soggy fries and the garlic drowned wings.

Poor customer service. Called in my order at 10:43 and end up leaving at 11:55pm with no food. First off, it took forever just for them to make the food I order... read more Poor customer service. Called in my order at 10:43 and end up leaving at 11:55pm with no food. First off, it took forever just for them to make the food I order. Second, they ran out of fries (so they say) and told us after an hour of already waiting. Butcheck this out, I asked for a refund on the fries because I didn?t eat corn (that?s what was offered), the so called managerJania told me that I had to bring the drinks in to get a refund cause I couldn?t keep the drinks. Whatever happened to customerservice? We waited over an hour (1hr and 12 mins to be exact), they ran out of fries (so they say), and she had the nerves tonot let us keep the drinks as a complimentary that was out of our control. Everything was on them and they still didn?taccommodate our time wasted. So I asked for a full refund and Jania has the nerves to act as if she got mad talking under herbreathe. Then on top of all that, she outside in the parking lot, while the time we was there, running her mouth to her friendand the phones just ringing (missing call in orders). Will be contacting corporate because this is just sad! This Wing Stoplocation has fell off! Too many young people TRYING to run a store.

The food was fairly decent until I discovered that two out of ten wings were undercooked. I was told that my name would be noted for a replacement. However, whe... read more The food was fairly decent until I discovered that two out of ten wings were undercooked. I was told that my name would be noted for a replacement. However, when I called to follow up on the remake, I was put on hold for ten minutes, after which I hung up and called again. To my surprise, the same person who had previously assured me of a remake informed me that he was unable to fulfill that request. Honestly, I don’t believe the food is worth the price, and I won’t be returning. I've visited this location over 15 times, and it always seems to take 20-30 minutes for my order, no matter what I get. The service is consistently poor. I recommend saving your money and time.

The absolute worst service in any fast food restaurant. Called in an order at 6:00 and wanted it ready for pick up at 7:10. Got there at 7:20 and it was finally... read more The absolute worst service in any fast food restaurant. Called in an order at 6:00 and wanted it ready for pick up at 7:10. Got there at 7:20 and it was finally ready at 7:46. Save your money and your sanity and go somewhere else.