Jersey Mike's Subs - West Jordan

I recently tried a couple of tasty sandwiches from this restaurant, but the overall experience left a lot to be desired. The place seemed disorganized, with random pieces of meat and cheese scattered around. My previous order through DoorDash arrived an hour late and the food was incorrect. To make matters worse, my companion found a long dark hair in their Philly cheese today. I would suggest trying another restaurant instead.

The staff at this restaurant was very impolite. I was given the incorrect sandwich and returned 10 minutes after placing my order to rectify the mistake. When I brought this to their attention, a different employee questioned if I was at the right location, despite the fact that the employee who made the sandwich had already been given my paper ticket. They disposed of the incorrect sandwich and informed me that I would need to pay for a new one because they could not find any record of my initial order. After reaching out to customer service, my complaint was forwarded to the owner, but I never received a response. The price of the sandwich, combined with the staff's attitude, made my first visit unsatisfactory, and I do not plan on returning. Update: I believe the rude employee's name was Hayden.

I really enjoy Jersey Mike's! This particular location always gets my order right (which can be a bit complex) even when I order through the app. The service is fast and efficient. I will definitely continue to visit this location.

The manager went above and beyond to take care of my order. He personally called me when there was an issue with my Grubhub order and provided exceptional customer service. I already enjoyed eating here, but they have now gained a lifelong customer.

The customer service was excellent. The staff member chatted with me while making my sandwich, even giving me recommendations since it was my first time trying a sandwich from Jersey Mike's. The bread was freshly baked right in front of me, the cheese and ingredients were perfectly cooked. I placed my order around 4 o'clock on September 21st, 2021. Overall, I received excellent service from the young staff.