Chipotle Mexican Grill - West Goshen

This Chipotle needs someone to ACTUALLY manage it! Workers gathered around watching a video on a phone while customers wait, commenting on said video while customers wait, one employee simply wandering from place to performing absolutely no function except to bother other employees while they (the two that were actually working) try to work. Meanwhile, the counter looks like a bomb went off on it (food containers strewn here and there, food mixed with other food, etc), the floors in the kitchen area were covered in food and trash, few (if any) dining area tables were wiped, and the floor in the dining area was disgusting. …And this was a week night WELL after the dinner rush! THERE WERE LITERALLY 5 PEOPLE STANDING AROUND WHILE TWO PEOPLE WORKED!On the positive side, the food was fine. The woman who replaced the employee who fancied himself the restaurant entertainer did a fine job making my burrito. The cashier was lovely as well. I actually felt bad for them… they seemed like they were genuinely embarrassed by the behavior of their fellow employees.Management really needs to get a handle on their evening shift employees.Here’s a novel idea: why not simply ban phone usage while your employees are working?Mind. Blown!!!Or… you could keep allowing your employees to behave like children.Your choice.

This chipotle is absolutely amazing! They actually have ingredients ready and made to allow you to have exactly what you want. It also seems that chipotle has brought back Chicken Al Pastor!

Horrible customer service. The staff is rude and treats customers like an annoyance. The regional manager of this area needs to look into the culture at this particular store. Avoid going at this location.

People must go here for the quantity of food 2 huge burritos and 2 lemonades at $33. Burritos so big they needed to be eaten with a fork. New chicken, didn't especially care for it. They make your food right on a counter that is so dirty with slopped around food I am not likely to go again but not everyone has that opinion as it was crowded.

The bowls are outstanding, good food, you will love it.