Panera Bread - West Des Moines

This location never has their curbside turned on, and often marks order ready and waiting when they?re still in the kitchen. The employees are lovely, but a 30 minute lunch does not leave a ton of time to wait around on something that?s marked as being ready on the pickup shelf. I waited 15 minutes AFTER the notification it was ready to head there, and my order still wasn?t ready.

They send out delivery drivers automatically instead of manually and keep is waiting 20 plus minutes for orders. Whoever is the manager needs to take their tablet off of auto and manually send us when it's actually ready, you are wasting our time and our time is money.

Came upon this store after dark in September. The parking lot was surprisingly darkly lit not obvious from the street, possibly unsafe if only for seeing where you are walking which concerns me. I think it also makes outside seating useless which at this time of year might be moot due to upkeep falling leaves. On the positive, the store was beautifully lit from within.. simply glowing likewise bright with positive activities. There were friends visiting in seats groups of men having meetings, a few solos on laptops. Great to see! The half half was curdled but replaced quickly without complaint by server in kitchen I refilled.

Drive thru service prompt. Food standard but acceptable for lunch. Pricing high and did not include drink. Healthier choices than most drive thru menus

People are friendly but the wait for food or service is horrendous. Just never worth it. Recently I ordered a bagel and marked the allergy section for a sesame allergy. The bagel came out with? wait for it?. A sesame seed on the bottom of it. So apparently they do not take allergy protocols very seriously or even at all ???????