Buffalo Wild Wings - West Bend

I picked up some takeout Sunday night, the girl up front was so kind! The food was exceptional. Will order again, I think Sunday nights are the time to do it. Best quality I've received thus far at least!

Stopped in for some wings about 4:00 pm on a Thursday. Ordered the pretzel bites which were good. I had boneless parmesan garlic chicken wings. They were ok the sauce was great but several of the wings had grizzle and couldn't be chewed. It was very loud and the service was slow.

Our experience could have been better for a slow Sunday night meal. Several things brought our experience down, starting off from right at walking in.We were immediately notified of a 10-15 minute wait to be seated despite there being several clean, empty tables visible from the door.Once seated, we had to wait another 7 minutes to be acknowledged by waitstaff, and even then, it wasn 't our server. Luckily, we grabbed a menu while we waited to be seated and knew what we wanted when our server finally showed up a few minutes later.At this point, we had an attempt to get us to use this new order experience where one scans a QR code on the table to select our food foisted on us, but we opted to go more traditional and voiced our order to the waitress.Our food seemed to take an unusual amount of time to arrive at our table given that the restaurant side seemed to be less than half full. Thankfully, there were no issues with the food, and we were able to consume it without issue.When the check arrived, we once again were told about paying via the QR code, but I still didn 't want to use that method even though I understand technology pretty fluently.I usually have better experiences at BWW locations, but this one left me with a slight feeling of what the heck?

Picked up an order placed online and when we got home we were missing half our order. Called twice to talk to a manager- no call back. Emailed and never heard back, and never received a refund for the food that was missing.

The waitress's attention was extraordinary, congratulations, the food was delicious and the place is very nice.