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Contribute Feedback What User likes about Galen Hall Chalet:
First visit in several years and very disappointed! The physical facelift does not make up for the drastic decline in service and food. I am saddened that Berks County has lost all that used to be Galen Hall! View all feedback.
What User doesn't like about Galen Hall Chalet:
My husband and I would come to Galen Hall to see how Phillies have beer and get something to eat. The food was okay, but we really enjoyed the bartender. In recent months and to see how they have treated their employees, we have never understood why it has remained to hear that now they all press well out of the door is pathetic!! There's nothing to offer, but there were a few good faces that will NOT hold us any mor... View all feedback.
My husband and I would come to Galen Hall to see how Phillies have beer and get something to eat. The food was okay, but we really enjoyed the bartender. In recent months and to see how they have treated their employees, we have never understood why it has remained to hear that now they all press well out of the door is pathetic!! There's nothing to offer, but there were a few good faces that will NOT hold us any more we'll go back and we'll leave all that we know.
What happened? We lived Galen Hall!!! Will never go there again! The food was below average and the service was even worse. My family loved going there... great food and many friendly faces! No more... Place was empty! I understand why! The staff could not have been less interested in whether or not we were satisfied! As I said, we will not go back! What a big loss for this area!
I recently visted Galen Hall for a family function/dinner. I was impressed by the atmosphere and that was all. The service was lousy. The waitress showed no attention to detail. My beer came out missing about an inch of beer from the top. What bar tender sends out a drink like that and what waitress grabs the beer and doesn't ask them to top it off. We finally received our bread when our meals arrived, well over 40 minutes into our timeframe of being there and after asking multiple times.
New ownership...new management...new kitchen staff! Shouldn't even be allowed to call it Galen Hall anymore. There isn't even a small resemblance to the restaurant that was always filled with good food, excellent service, and friends. I dined there a few weeks ago to use a gift card I have been given. I will not return! Face lift of the physical building does not make up for all that has been lost. The new management should be ashamed regarding how they treat the customers and at times, even the staff. Never again for my family and many friends!
My husband and I would come to Galen Hall to see how Phillies have beer and get something to eat. The food was okay, but we really enjoyed the bartender. In recent months and to see how they have treated their employees, we have never understood why it has remained to hear that now they all press well out of the door is pathetic!! There's nothing to offer, but there were a few good faces that will NOT hold us any more we'll go back and we'll leave all that we know.
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