Pizza Express - Welwyn Hatfield

Brought my wife and daughters for a dinner. Ordered a pizza, a kid dinner set and a pasta. Very efficient service, food are nice and in a big size, very friendly and polite staff. Must come back for another night!

Went to pizza express prior to a movie with my wife and kids for my wife’s birthday. Blanked by the staff for 15mins , eventually got some drinks . That’s when we noticed a huge takeaway order going out , prob 100 pizzas! The upshot , no one in the restaurant got fed . We left with an apology from the hapless manager, along with a few other tables , we had all booked our meals . Had to have a rushed McDonald’s , in the 10 minutes we had left before our movie.‘unbelievable service , ruined our and a few other nights . I’ll definitely never set foot in pizza express again after this .

We went as a group of 10 and they waitress at the door accommodated for us very well after welcoming us nicely to the restaurant. The starters were the same as other branches but the pizza toppings certainly slacked a little in comparison to other pizza express restaurants and very slightly different in flavour too. Although it was all nice still. The younger staff certainly need to be more attentive and efficient. We had to ask for anything we would need and you can see there was a lack of confidence in them. For example they would hide away from the tables when not working and you need eyes to see if you see empty glasses on the tables to offer more drinks etc, and starter plates were left on our tables while delivering the main dishes. They did pop over during the main meal, once we had everything, to ask if everything was ok, as you'd get anywhere you would eat. So bare in mind the staff are friendly but may need waving down, the food is nice but may lack the quantity of toppings you are use to, and its nice and comfortable in there so we would happily return and all fairness all our orders were correct, came at good timing all together and we felt quite welcome.

Popped for a pizza and a drink on our way to the cinema. Waitress was pleasant and got the order correct. What wasn’t good was the fact that the pizza took an hour and twenty minutes to arrive almost making us late for the cinema. There was a steady stream of pizzas going out of the door to delivery drivers who took precedence over the restaurant. I have no issue with delivery and you taking orders but if you cannot meet demand then you need to stop taking orders until you have caught up. You need to look after your restaurant customers too. Your restaurant is not cheap to eat in so we do expect good service all around. Food was nice when it arrived although one of the pizzas was quite burnt around the edges and one was missing a topping. A sure sign the kitchen staff are up against it with delivery drivers queuing out the door.

Went for a late lunch in Hatfield. Both of us had Pizza’s and my Calebrase pizza was exceptional. Great service, friendly staff worth a visit!