Shaan - Wellingborough
Shaan
Description
Shaan Restaurant offers a mixed experience that highlights the importance of consistency and service quality. While many patrons praise the exquisite flavors and beautiful presentation of their dishes, with standout items like the Badami and Shaan Hariyo Khursani, others express dissatisfaction over service and order fulfillment issues. Reports of long wait times, incomplete orders, and unresponsive staff marred the takeaway experience for some. In contrast, those who dined in enjoyed attentive service and a hygienic atmosphere. Overall, while Shaan's culinary offerings delight many, significant lapses in service need addressing to ensure a reliable dining experience.
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2nd time I've ordered from this place and honestly it was just as delicious the 1st time around I will be ordering again it was lovely
*DO NOT USE* Disgusting level of service. Food was an hour and a half after ordering, not what was ordered and incomplete. Items were missing which meant I had to cook for my daughter as she needed to go to bed. 2 hours after ordering and when the rest of us had finished our meal, the missing items arrived but I turned them away. If this had been a restaurant I would have demanded a complete refund or simply refused to pay. There is no option for this through either the take away or Just Eat. I will never use this restaurant again. I phoned 12 separate times to enquire where my food was and to complain as I was entertaining guests. All I was told was that they were very busy. if a restaurant can’t cope with the demand it shouldn’t take on new orders. Extremely disappointed that Just Eat would allow a poor experience like this to tarnish their reputation, I will think twice about using Just Eat again.
This is my second time dining in came in banquit night the waiter jay looked after us very nice young man with a very nice smile very talkative unlike most restaurants where they just serve never tobe seen but shaan you have absolutely made this a regular for me the food was amazing the best i ever had i will be back again thanks jay for extra chocolates a very nice touch
Excellent food and service. Would have been nice to have a little background music as we were the only people in the restaurant to start with. Other peoe came in and then the music started which made it feel a bit more relaxed. Will be returning soon ????
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