Firehouse Subs Webster

The young man in the store is there. And that during lunchtime. If people don't get to work, I think the owner should be there. He had a great attitude and helped me with my order.

The service was pretty bad, I ordered for myself and the family. And my husband didn't get what he requested because they were out. I ordered large drinks and they were out also so we had no choice but to get small drinks. And I ordered sugar cookies and they only had chocolate chip. The place was clean but under staffed. Even though I put in my order online it had 7 people waiting in line. I felt that the service was decent, the lady communicated well but because of how much was out and how behind they were wasn't her fault. The company should have more workers and the workers their should be able to show online what products were out. I've been here before and didn't have these problems. Hopefully if I go back it will be taken care of. I would still recommend this place for lunch but to dine in and not order online just so that you can know what your getting because I didn't receive money back, I just could get other options only. It's a cool place to take the kids because of the firehouse decor and dinner appeal.

Showed up to pick up my sandwich and come to find out they had no ham at all. How does a sandwich show that has at least 6 menu items that feature ham not have ham in stock. Absolutely insane! And to make it even better the employees can't figure out how to process a refund

The bread was fabulous, perfectly toasted and light. We got the Italian sub and the tuna, both tasted good for the price The pickle ? was the star, make sure to get the pickle. We visited at 11am, there was a long line, three people behind the counter, one who knew what he was doing, he was working hard while trying to help the other two. They were out of several fillings, like tuna there was only enough for one small sandwich. We had to keep revising our order. Hopefully it's just a post COVID supply problems. I'd go back I might order a pickle sandwich

They were out of ham, which is on about half the sandwiches. The place was an absolute wreck as well! There were two spills, the restaurant smelled dirty, the staff was completely inattentive. Terrible experience to be honest, a shame considering I enjoy the franchise typically.