Tim Hortons - Feedback

Great spot for a quick breakfast or coffee before or after an early flight. I didn't have to wait long in line during my visit, but keep in mind that you'll be... read more Great spot for a quick breakfast or coffee before or after an early flight. I didn't have to wait long in line during my visit, but keep in mind that you'll be paying airport prices.

I had a terrible experience. I ordered a small coffee, but the employee gave me a medium one and charged me for the medium size as well. When I pointed out the... read more I had a terrible experience. I ordered a small coffee, but the employee gave me a medium one and charged me for the medium size as well. When I pointed out the mistake, she shrugged it off as if she was doing me a favor by giving me the larger coffee for free. I'm the one who gets to decide whether it’s okay or not! It's frustrating that they can't even take a simple order correctly. How many people at the airport have time to fix their orders and ask for a refund? I'm really disappointed.

The lines here are incredibly long, and there are signs indicating that the Tim Cars app is out of order. It seems more likely that they are avoiding offering f... read more The lines here are incredibly long, and there are signs indicating that the Tim Cars app is out of order. It seems more likely that they are avoiding offering free coffee due to the overwhelming supply and demand at the airport. I really feel for the woman making the bagels and sandwiches—she's working incredibly hard and fast, far more efficiently than most Tim Hortons employees at other locations. She definitely deserves a raise!

Good location if you want to grab a standard/consistent TM breakfast before/after an early morning flight, but just know that for the same meal combo, this loca... read more Good location if you want to grab a standard/consistent TM breakfast before/after an early morning flight, but just know that for the same meal combo, this location does charge a premium over what you would get at a TM location outside the airport (say even in Toronto proper) despite what flashes by on their electronic menu board. You also cannot accumulate points like at a regular franchised location. They don't advertise these unless you bother to ask/poke, so sharing these weird differences here for those that might accidentally choose this store over other choices at this terminal on these misconceptions.

The Pearson Airport Tim's on Level 1 will not accept points. It doesn't give points. It is limited in its menu and seating area. Got a sausage muffin and the ch... read more The Pearson Airport Tim's on Level 1 will not accept points. It doesn't give points. It is limited in its menu and seating area. Got a sausage muffin and the cheese wasn't even melted. Tables weren't wiped, it was generally messy and its servers were extremely unhelpful. No napkins were provided with food and none were available nearby. My mother requested a straw and was ignored. I certainly won't be going back if I'm ever there waiting for transport again.