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Hey, Holiday Inn, here’s a thought… when a bleary-eyed guest shows up at the front desk at 6:30 on a Sunday morning to tell you that the coffee machine in the r... read more Hey, Holiday Inn, here’s a thought… when a bleary-eyed guest shows up at the front desk at 6:30 on a Sunday morning to tell you that the coffee machine in the room doesn’t work, maybe you should: 1 apologize for the inconvenience and 2 offer them a coffee from your on-site restaurant If this person was willing to settle for the in-room Keurig then they were desperate enough to deserve some compassion. Good marks for this hotel in terms of cleanliness, comfort, and attractiveness. Staff needs to brush up on basic hospitality. (Yeah, I’m better now. The McDonalds coffee was only 5 mins away.

This was one of the worst hotel experiences that I have ever had. To start things off, the remote for the TV didn 't work so we called down to the front desk an... read more This was one of the worst hotel experiences that I have ever had. To start things off, the remote for the TV didn 't work so we called down to the front desk and the lady said that she would send someone up to look at it. About 5 minutes later there was a knock on the door and the maintenance guy came in. He said something like it 's really cold in here and went over to the heating system on the wall which looked like it was about 50 years old. He adjusted something then said that should work better . He then went to work on both TVs and after a few minutes said that they were both fixed. Within a few minutes we realized that he really hadn 't done anything and that they were as dysfunctional as before (as was the heating system no surprise there). We (the kids) were excited about the pool and hot tub but were utterly disappointed in that. When we went down there, the kids, who are normally very upbeat about hotel swimming pools, looked disappointed and reserved to go in. As I looked around, first I noticed that the hot tub looked sad to disgusting and didn 't work. I walked around to the pool and noticed a some trash in the pool and hair all around the pool AWFUL! I was very upset and realized that we had essentially been scammed. I went to the front desk to complain and the same maintenance guy was there along with the front desk attendant. Both were oppositional and argumentative. The maintenance guy (who I am pretty sure is from Romania or another eastern European country) asked me to show him what I was talking about. We went into the pool area and he denied everything. He said that the cleaners left at 5 pm (about 15 minutes prior to this) and said that they had just thoroughly cleaned the area and that someone else had probably come in since and thrown the garbage in the pool. He did not offer to remove the garbage or do anything else. The initial confrontational attitude continued to worsen and he just stormed out. I resolved that I was just going to check out first thing in the morning and to get out with the least trouble possible.

This weekend me and my fiancé went to stay at the Holiday Inn. I booked the room with King size bed. Room was fine even though it was located right beside eleva... read more This weekend me and my fiancé went to stay at the Holiday Inn. I booked the room with King size bed. Room was fine even though it was located right beside elevator. And some people that were not sleeping at 3 4 am were kinda loud in the hallway. When we arrived to the hotel, the Indian guy that works at the reception was not welcoming at all. When I tried to check in he told me that his colleague will check me in while her and other person were chatting as they were changing the shifts. Anyways, this Asian girl checked us in but I requested late check out. She said 12 pm no problem but if we need to extend till 1pm, just call in the morning. Ok. I was given two keys. From two elevators, only one worked. When we entered our room, one minute later the door opened. I was like excuse me??? They guy said “I’m sorry.” And closed the door. I came after him and asked how come he entered our room? Is he a guest who has the same key? He said he was housekeeping. I told him he supposed to knock the door but not just scan key and enter the room. What if me and my fiancé were naked or something? Anyways, I asked him to give us extra towels because I usually use big towels when in shower (even at home). He kinda gave me the look but realized he was wrong so didn’t have a choice and gave me those. Next day in the morning around 6.30am I took my medicine and decided to cal reception request 1pm checkout and was told “you are good”. And we slept. At 9.30am housekeeping knocked on the door and I answered and said we are in till 1pm. Around 10.30 reception called and said someone checkout from our room. I said it’s impossible I’m still in the room. I have the key from the door. I asked the receptionist to come upstairs to see the keys as he kept insisting that we checked out. Then he had odecity to tell me he wants us out as soon as possible because we supposed to check out at 11am. I said that’s not what I was told. He said he checked us in again BUT he ruined my day. I told my fiancé I didn’t want to stay there anymore and we ended up leaving. Besides, the guy charged me extra for checking out at 1pm even though I was promised no charge. Do not book this place because staff does not care about the guests. When I asked him to show me the key holder with room number, he showed me the basket with ripped papers. It looked like he didn’t want to sea with me. So once again, go elsewhere. It’s not worth it. You want a great service for same or even cheaper money, go to Monte Carlo Inn.

No Smart Tv which was totally disappointing and the both the keys were not working in the elevator and the room entry it was frustrating!! There was no one at f... read more No Smart Tv which was totally disappointing and the both the keys were not working in the elevator and the room entry it was frustrating!! There was no one at front desk either and the phones were diverted elsewhere

Stayed for 1 night due to last minute business trip. The hotel is not well maintained and this is visible throughout the building. The room itself had several i... read more Stayed for 1 night due to last minute business trip. The hotel is not well maintained and this is visible throughout the building. The room itself had several issues including stains on the comforter and sheets, the lighted mirror was not functional (in the bathroom), and the towels are extremely poor quality (tiny and extremely stiff). The hotel only has 1 working elevator as well, and from what I’ve heard the second elevator has been broken for months (not acceptable). Many of my colleagues also had issues with their rooms. This hotel just feels poorly maintained and I would not recommend staying here.