Shake Shack - Wayne

Burgers, American, North American
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Shake Shack

Shake Shack
4.2 / 5 (6088 reviews)

Description

Shake Shack offers quality food highlighted by delicious burgers and well-seasoned chicken sandwiches that keep patrons coming back for more. The atmosphere exudes cleanliness, with friendly staff dedicated to excellent customer service. However, consistency remains an issue; several guests have reported missing sauces and incorrect orders, leading to frustration. Despite these occasional hiccups, many diners relish the overall experience, appreciating the pleasant service and inviting seating options, both indoor and outdoor. While prices may be a bit higher than typical fast food, the fresh ingredients make it worthwhile for many.

Last update: 17.01.2026 from: LaDonna

Feedback

★ 4.2 / 5 from 6088 reviews
ladonna-hankinson-1
30.03.2025

We were looking for a place to get a quick bite to eat before going to a movie. The service was great and I was very Happy to discover they offered Gluten free buns for the burgers. Getting GF to taste good is a challenge but the one I had tastedAMAZING. One side note is that they use kiosks to order so you cannot pay with cash. Overall great service.

jimmy-danz
30.03.2025

Aaliyah was my server and was just sweet and kind and made sure that my order was right and just extra special service. Friendly, kind and sweet. Ask for her when you stop in for the the best burger, hot dog and hand shakes that are perfection.Thank YOU Aaliyah and thank you for making my first visit with you memorable. I will be back The Hot Dog was seriouslygood

daniel-l-weed7-2
30.03.2025

Wow, ok, I've been to Shake Shack, but today's meal here over at Willowbrook was the best Shake Shack I've had. They know how to make the perfect fries there! The staff was super friendly and made sure everything was great through the meal.

ratrag68
30.03.2025

Had a great burger and fries. The staff was very friendly and checked up on us to see if everything was to our liking and if we needed anything else. Indoor and outdoor seating

mariam-dzhanibekova
30.03.2025

I tried to place order through their own website, was unsuccessful. Placed an order through door dash. had 2 burgers total 2 with bacon, 2 without. I picked up my order brought back to office , and realized that they put bacon in a burger that was notsupposed to have it. I called and spoke to one of managers explaining to her that i can not have bacon for religious purposes,asked her to have one delivered. Response was so sorry we do not deliver, and if you come today and today only i can fix thisfor you. I asked her if i could place another order on doordash and she would accommodate me with faster service and obviouslyno charge she said sorry i can't do that either. She said if i gave her my email she will refund me the burger price. Iexplained to her the issue was not in the money just needed food for lunch. Very disappointing to see that my religious viewswere dismissed like that.

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