Fazoli's - Wausau

We decided to give this place a try since there was a wait at Olive Garden and we were craving Italian food. I'm really glad we did! Chad was super nice, friend... read more We decided to give this place a try since there was a wait at Olive Garden and we were craving Italian food. I'm really glad we did! Chad was super nice, friendly, and very helpful. The entire staff was pleasant, and everyone had a positive attitude. They’ve also arranged the seating to ensure proper distancing. The prices are great, and the portion sizes are generous. The Hot Honey BBQ is a must-try, and their breadsticks are definitely better!

I really hope the owner recognizes the hard work of the employees who came in tonight. They definitely deserve a raise for keeping the restaurant running in wha... read more I really hope the owner recognizes the hard work of the employees who came in tonight. They definitely deserve a raise for keeping the restaurant running in what seemed like a nearly impossible situation. I only saw three employees during our visit, and I can’t say how many are typically scheduled, but I would imagine there should be more than that. Thank you to everyone who was working after 7 p.m. on 9/29/22, especially to the young man at the counter—thank you for your dedication and service.

For fast food Italian, it's pretty tasty. And just like most fast food places, you know exactly what you are going to get, every time. I seem to always end up w... read more For fast food Italian, it's pretty tasty. And just like most fast food places, you know exactly what you are going to get, every time. I seem to always end up with the spicy baked ziti with chicken and pasta. Yes, I ask for both... And the endless bread sticks are just too good.

We visited the restaurant tonight with our granddaughter and observed a young man managing both the drive-thru and the front counter all on his own. I want to m... read more We visited the restaurant tonight with our granddaughter and observed a young man managing both the drive-thru and the front counter all on his own. I want to make it clear that I’m not complaining; he really put in a tremendous effort, and I have no issues with the service! It was excellent, and I couldn't have asked for anything more. I genuinely hope the owner acknowledges the hard work of the employees who were on duty tonight. They truly deserve a raise for keeping the restaurant operating smoothly in what looked like a challenging situation. I noticed only three employees, and I’m not sure how many are usually scheduled, but I would imagine it’s more than that. A big thank you to everyone who worked after 7 p.m. on 9/29/22, especially the young man at the counter – your outstanding service is greatly appreciated!

We had a disappointing experience at the drive-thru. When we attempted to place our order, no one responded, so we decided to move up to the window to see if th... read more We had a disappointing experience at the drive-thru. When we attempted to place our order, no one responded, so we decided to move up to the window to see if there was an issue. Unfortunately, the employee at the window was quite rude. They informed us that they were busy, which explained the lack of response. The other staff members just stared at us, making the situation even more uncomfortable. My husband apologized and mentioned that we weren't sure if the drive-thru was working properly. If they were indeed busy, a simple and polite response like, "I'm sorry, I'll be with you in a moment," would have made a world of difference.