Papa Murphy's Pizza - Waunakee

This is the third time we've called Papa Murphy's Pizza around 7:15 and 7:30 PM, and no one answered the phone. Since we live just two minutes away, we decided... read more This is the third time we've called Papa Murphy's Pizza around 7:15 and 7:30 PM, and no one answered the phone. Since we live just two minutes away, we decided to visit in person. During our first visit, my son waited in line for 10 minutes only to have his order refused. The staff have been rude over the phone, even hanging up on us, and they seem indifferent as closing time nears. If you can't properly handle customers and are just counting down the minutes until closing, perhaps customer service isn't the right fit. This behavior is completely unacceptable, especially when trying to order from their menu.

The quality at this Papa Murphy's has noticeably declined. I now have to go out of town to find a location that meets expectations. They don’t honor requests fo... read more The quality at this Papa Murphy's has noticeably declined. I now have to go out of town to find a location that meets expectations. They don’t honor requests for extra sauce or special instructions. When placing an order, the wait times are so lengthy it feels like they’re discouraging customers from ordering.

I would give zero stars if that were an option. After working in customer service for 14 years, I always treat service workers with respect. However, this was m... read more I would give zero stars if that were an option. After working in customer service for 14 years, I always treat service workers with respect. However, this was my worst customer service experience ever. Ordering online was a total waste of time. Our first order didn’t go through on our end, so we submitted a second order, only to find out that both orders were accepted. When we called the store, they told us they couldn’t refund or cancel one of the orders, but they would give us a free pizza coupon for our next visit, which we accepted. They confirmed that they had both of our orders. When we arrived at the store to pick up our two large pizzas and three cheese bread orders, only the pizzas were there. When we asked about the sides, we were told they were completely out. Why didn’t the website inform us of this? Or mention it when we called about the double orders? The staff member at the counter just offered his apologies but didn't mention the coupon we were promised. After discussing the issue further, another employee came out from the back and offered us the original coupon since she was the one we had spoken to. However, we were missing about $25 worth of our order, and we told them that one coupon wouldn't be sufficient. Both employees began arguing with us and said there was nothing they could do. When we asked to speak to a manager or leave our contact information, we were basically told that if the manager wasn’t physically present, no refunds would be issued, and leaving a note wouldn’t help either. One employee even suggested we take back our one pizza and leave a note for the manager. The other employee then started blaming the shortages on Little Caesars' recent closure and explained they opened late because they had to process a number of refunds. So, wait—you're able to issue refunds? I'm seriously questioning the management and how they could leave two teenagers in charge of running the store.

The service is excellent, with friendly and attentive staff who always let you know if any menu items are out of stock. read more The service is excellent, with friendly and attentive staff who always let you know if any menu items are out of stock.

We order pizza from here almost every other Friday throughout the year. The quality is consistently excellent, and I can't remember ever having a bad experience... read more We order pizza from here almost every other Friday throughout the year. The quality is consistently excellent, and I can't remember ever having a bad experience. The pizza is delicious and has the perfect balance of cheese and toppings.