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Contribute Feedback What Kathryn E Johnson likes about Applebee's Grill:
The chicken won ton tacos are the best. We also ordered the combo appetizers, and they were OK, but half of the plate was chips. Then we had to ask 3 people, and 15 minutes later, for the bill. When it finally came with the kiosk, I could pay because it powered down. Luckily, we had can and just left it on the table. View all feedback.
What Nhia Thao doesn't like about Applebee's Grill:
This is by far the worse Applebees I've been to. I've been to 12 other Applebees in my life. The service is non existent. They took 1 hour and 9 minutes to get us our food. I'm a generous tipper and I left no tip. The food was also subpar. They never checked in on us. Just took order and takes it. If you're thinking of going here, just go to any fastfood.Edit: They didn't even give me all my food too View all feedback.
I used to be a server at this location and the biggest reason i left was the management was not good and it was a toxic work environment every shift i was getting yelled at by other servers and management for apparently not be good enough and i was a server at chili's in Capitola and did a great job there i absolutely loved working at CHILIS .... do better Applebee's!!!
This is by far the worse Applebees I've been to. I've been to 12 other Applebees in my life. The service is non existent. They took 1 hour and 9 minutes to get us our food. I'm a generous tipper and I left no tip. The food was also subpar. They never checked in on us. Just took order and takes it. If you're thinking of going here, just go to any fastfood.Edit: They didn't even give me all my food too
*No tip left experience *I always tip even if the service is subpar.This was my first time ever not leaving a tip. The service at this place has been terrible three times that I 've gone. They need management to step up. Food is always good though.This one was the worst experience. There were only about 5 tables taken around 9pm. server came about 15min after we sat down. You can also tell other tables around me were anxious about not seeing the server so I 'm not too sure how long before that he wasn 't seen.We were waiting for so long that we ordered our drinks, Appetizers and Dinner at the same time.Food came in on time and everything was good. But we never saw the server come around during that time.We had ordered Ranch with our order and splenda. The server forgot so we told him about it (no big deal). Except he never came back with it (Again, no big deal)After another while had passed and he came back to check up on us we asked for a few refills and also the Ranch and splenda that he forgot. He said oh yeah and went on his way.He came back with the refills and again no sauce or splenda so we told him again. Again he never came back.You could see people around were having the same issues with this guy as they kept purposely looking around trying to make it known that they 're in need of something and they even had to go look for himWe had to stand up and track him down twice for refills and the Ranch also. I was already frustrated as it is with the service but what did it was when me and another table had to track him down for our bill. Thats when i said nope, there is no way I 'm leaving this guy a tip .At that point, why even have a server if we need to stand up to track him down? Might as well have a soda machine and a condiment section. Took me longer to find him than it would have taken me to walk to a soda machine.I 'm not sure if staffing is the issue or management. But something definitely has to change at this location.I was driving up to it thinking MAN, I hope they 've gotten their issues figured out but for the third time, their service was a MAJOR disappointment.Again, food was good though. Just make sure you order all your drinks, refills and ask for your check all on the first conversation before you need to go on a search and rescue mission trying to find the server.
Service was slow. No one wanted to help us. It was dead as far as tables go. I'll never go back.
Bar experience was poor. Food also poor. We eat out at least 4 times a week. This was the worst in recent memory. This is also the worst rating I have ever given.