Reviews

Overall Total Score
3.9 out of 5
Very good | 154 reviews

What mouseHerts likes about Caffe Nero:
This is a busy café and sometimes there is a queue, but the servers are very efficient and keep things moving. The coffee is good, but the café itself may be in need of a makeover. It is looking a little tired. View all feedback. What s00 doesn't like about Caffe Nero:
the soup despite being microwaved was very tasty and presented.Really enjoyed it and great price. Good atmosphere but the easy chairs need replacing they are in terrible condition. View all feedback.

Reviews from various websites

Gastroranking-it
3.0 ★ from 43 reviews
tia662
25.09.2024 - 06:26

Popular coffee bar but sadly looks dirty and untidy. Usually a long queue. Big coffee bar and not many staff.

Tonlol
25.09.2024 - 06:26

As always with Nero outlets the coffee is fantastic, but this branch is often in need of a good clean, it's seems to get to busy for the number of staff. The st...

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Barry
25.09.2024 - 06:26

This is another popular and very busy restaurant which does serve decent tasting coffee, and reasonably good snacks. However it is another example of a place th...

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AngW156
25.09.2024 - 06:26

I like going here and usually visit a couple of times a week. Most of the staff are friendly. I appreciate it can be a stressful job. I don't appreciate surly s...

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Kathleen
25.09.2024 - 06:26

There are not enough staff. The staff that are there are good. I have walked out at least twice because i got fed up waiting to be served and standing in a the...

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Cafe Nero has received mixed reviews from customers, with complaints ranging from rude staff to long wait times. However, some customers praised the quality of the coffee and food options. The Watford branch stands out for its exceptional customer service, with staff members like Christina, Jo, and Maari receiving special recognition. Despite some negative experiences, loyal customers continue to enjoy their visits to Cafe Nero for the delicious coffee and welcoming atmosphere. The chain could benefit from improvements in staffing levels and overall consistency across its outlets. Overall, Cafe Nero remains a popular choice for coffee lovers looking for a reliable option on the high street.

Tripadvisor
3.6 ★ from 58 reviews
Joanne
04.04.2024 - 08:30

The restaurant was in very poor condition and showing signs of wear. The food was terrible, especially the tuna melt which lacked tuna and cheese and tasted lik...

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WinTask
04.04.2024 - 08:30

Stopped by for a quick cup of coffee. The coffee was a bit on the light side, but the service was good. It was busy, but the atmosphere was pleasant. There were...

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Tareq
04.04.2024 - 08:30

Excellent customer service by Nishat. The lady in headscarf greeted me with a genuine smile and offered me the new millionaires hot chocolate. I agreed to try i...

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Natalia
04.04.2024 - 08:30

I was refused to use my Perks free coffee scan codes. Both barista and the manager were rude, no manners, lacking any social skills, low morale, no knowledge ab...

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marina
04.04.2024 - 08:30

Ants walking all over the scones and muffins. Told the barista who was very reluctant to do anything. When pushed, he eventually threw the scones away. Coffee n...

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Menu
5.0 ★ from 1 reviews
Zach
11.02.2022 - 11:25

The watford branch cafe nero is fantastic. Good mocha, the staff are very respectful and always aim to help in any shape or form. I would like to give a special...

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Gastroranking-uk
3.5 ★ from 52 reviews

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