Dunkin' - Watertown

Vegetarian, Coffee, Cheese
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Dunkin'

Dunkin'
2.7 / 5 (380 reviews)

Description

At this Dunkin' Donuts location, customer experiences seem to vary widely. While many appreciate the friendly and dedicated staff, particularly an employee named Jake who consistently receives praise, others lament long wait times and disappointing food quality. Reports of orders being incorrect or prepared with an unpleasant taste have left some patrons frustrated. Additionally, there are concerns about communication breakdowns, especially during busy hours, where customers feel ignored. Overall, while the welcoming environment and personable staff shine through, operational inefficiencies and food consistency issues detract from an otherwise promising experience.

Last update: 28.02.2026 from: Fuego

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★ 2.7 / 5 from 380 reviews
fuego-lit-1
30.04.2024

The service is quick and the breakfast is great. Of course, if they’re busy, it can take a bit longer, just like any other place. However, I've been visiting this location for years, which speaks to its quality. If you know, you know!

cindy-trombley-1
30.04.2024

This Dunkin' Donuts on Coffing Street has really declined. The staff isn't friendly, and our drinks are consistently not made correctly. I used to visit this location every day.

cheyenne-delosh
30.04.2024

If I could give this place zero stars, I would. I waited at the drive-thru for 10 minutes just to get two drinks, and the staff member was incredibly rude when handing us our food. Even after all that time spent making the lattes, the drinks were so poorly prepared that we couldn't even drink them. This is by far the worst Dunkin' in Watertown. Please do better.

samantha-saunders-4
30.04.2024

Stopped to get drinks after a 2 hour drive. Entering the building, it smelled like someone had vomited. We ordered 4 hot chocolates, and they all tasted like they just watered down the hot chocolate. It tasted like hot plain water. I go to Dunkin multiple times a week, and I have never experienced anything like this. I was highly disappointed and would not recommend this dunkin to anyone.

traci-bickelhaupt
30.04.2024

This is by far the worst experience I've ever had in my entire life. Not only did we receive the complete wrong order, She rudely took it back from us and immediately threw it in the trash instead of letting us keep it or having us give it to somebody else. They were unfriendly and rude. 2 employees had horrible attitudes like they did not care and they hated their job.. I would never recommend this dunkin' donuts, which is unfortunate because I stopped at this Dunkin three times a week .and I will never go back to that dunkin' donuts... Worst experience ever. If you hate your job that bad, quit and do everyone else a favor ...and clearly their food is well put together!

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