Tim Hortons - Waterloo

This restaurant can be quite inconsistent. At times, my order is spot on, while other times it falls short. It seems to depend on who's working that day. For instance, the ice cream can occasionally lack enough milk, or it might be just right. Similarly, when I order a bagel with extra cream cheese, I often find that I need to specify that extra to get a decent amount; otherwise, there’s hardly any cream cheese on the bagel at all.

I had a decent experience at the restaurant. I ordered a bagel with butter, but it only came with a tiny amount of butter on it. When I asked for half butter on my next order, the bagel and the wrap were slathered in butter. That was quite frustrating. On the positive side, the service was good, and the customers were served quickly. Overall, there’s a lot of potential here.

It seems that since COVID-19, the dining room is no longer a priority for them. It feels almost as if it doesn't matter to them at all. It's consistently dirty, and the ordering system for food also seems to be a secondary concern. It's worth noting that this isn't just specific to this Tim Hortons; I've observed the same issues at other locations as well!

This store would have had only one star from me if it wasn't for the very polite gentleman that served me other than that this store needs some major tlc or maybe the staff need to care just a little bit about the job. I walked into this location at around 3pm, most staff were congregated in the drive thru having a wonderful conversation by the looks of it. Meanwhile the gentleman serving me was trying very hard to make my order efficiently and quickly, which he could not do as he was being interrupted by other customers that required service. The only staff member that seemed to care was this poor young gentleman. On top of that I had traveled for about two hours and was in need of using the facilities, which were appalling. I don't have a high standard for most public bathrooms, but when there's toilet paper all over the ground and none in either stalls that is the bare minimum. The men's bathrooms did not have any toilet paper as well as my husband needed to use the facilities as well but what really tops it off is that we returned here at around 7pm after we had gone hiking and the bathrooms were still in the same disarray after 4 hours. I think in general the bathrooms should be checked during shifts customers shouldn't have to ask for toilet paper. Again as I said the young gentleman that was fantastic in his efforts is the only reason this review has two stars.

Been coming here for 9 years and this place has gone downhill! Worst trained staff. They prioritize the drive through even when it's packed and the store front is also full. Bring back the old staff!