Kitchen Wok - Waterloo Canada

I just came back from kitchen wok on January 29.2022 at 6:30 pm with no order?? I went in there to order food the young girl was on the phone so I waited then she walk away and her mother came to cash I thought she take my order instead she shush me and picked up the phone. She did not take my oder so I left. This whole family that runs this place is completely rude to customers and they don't know customer service at all. Never going back!

Chicken balls are on point. So good each time. Chicken low mein amazing. Our new chinese take out spot.

Very rude individual on the phone, I called to question my order and realized it was a mistake on my end. Tried to apologize but young lady hung up immediately. Food was good and tasty, but unfortunately due to the lack of personality and rudeness on her part; I will certainly order from the hundreds of other Chinese food establishments but not this one. Would have given 4 stars but for the rude lady they lose a star.

It's funny I purchased food twice here in the last week for 6 people the first time and 8 people the second time , not only did I pay $96.00 for our dinner but they charged me to substitute a couple of dishes and then ignored me for what I wanted in its place , clearly covid has not taught this restaurant anything , its pretty ridiculous that when you go to pay with debit they try to persuade you to tip,, here's your tip pay attention to your customers, not only are they supporting your business but they are paying good money and extra money to change certain dishes if you just ignore the requests you will soon have no customers to rip off

I got the beef fried rice. It isn’t bad but there is a lack of flavour in the rice and beef. The beef itself is a bit on the dry side. Rice felt undercooked and I had 2 pieces of onion that hadn’t been peeled properly. For the portion size, price and speed that they prepared it i would say it’s good in a pinch if you want something quick and filling. But I would not go out of my way to get this again.