Subway - Waterloo

The food was good, but the road was run away because the person did not see where he drove

Really great customer service! a few sweets began to get a little frozen, but that can happen sometimes.

Fast courteous service. hadnt been there in awhile but still knew my order and made it great

Went in today to get food to go, before today I've never had issues. I walk in and they are closing up and I noticed it was 8 so I assumed I walked in at the last minute and said sorry didn't realized you closed at 8 and left. I look back and they have one sign on the door and one on the window. One says they are open til 10pm and one says open til 8pm based on adjustments needing to be made due to staffing as well as a sign saying be patient with those that showed up we are short staffed... Ok normally I would understand, but there were FIVE workers when I walked in, not including if there was anyone in the back! Normal days I walk in and there's 2-4 workers so what is it, you're short staffed or you're not? Sort it out and get everyone on the same page! I wasn't going to argue it with their manager but this is why fast food places get a bad rep.

First off if I could give a 0 I would. Ordered online 4 sandwiches with a bag of chips, not anything wild with the sandwiches but they made 3 of the four sandwiches wrong. One was to have mayo and instead they flooded the sandwich with the vinaigrette, wasn't supposed to be on sandwich at all. The other was supposed to have vinaigrette but light and this one was flooded as well. When I say flooded I mean it was running out of both sandwiches. My sandwich hit the trash without even a bite and other one was forced down by roommate. Third sandwich had meat added that was supposed to be removed, wrong bread, and barely any mayo instead of heavy. Now this is already B.S. but on top of all that the order was made for 4pm, arrived at 3:56 pm. At 4:11, roommate went into store and was told they were working on it, so went back to car. At 4:25 went back into check and was told the same. At 4:40, called home to let me know what was going on. I called the store and spoke with the manager who told me they gave our order to someone else.. they were again working on it and would bring it out as soon as it was ready..so I let my roommate know and they waited in the car. This is supposed to be a curbside pick up and after no one brought anything out and it is now 5:19pm my roommate went back in the store to find the order. They handed it to him like they hadn't just taken almost an hour and a half to make 4 sandwiches. When they got home with them and all the stuff wrong with the sandwiches it came off as intentional, how do you seriously mess up 3 out of 4 sandwiches. This was our usual once to twice a week meal but not anymore.