Burris Management - Waterloo

Driveway of the drive thru is FILTHY!!! When you let down your window to get your order, the flies fight you to get into your car! Drive thru used to be maintai... read more Driveway of the drive thru is FILTHY!!! When you let down your window to get your order, the flies fight you to get into your car! Drive thru used to be maintained very well! OUTSIDE MANICURE SERVICE NO LONGER IN EXISTENCE!!!

I went through drive thru today at the Belleville Fairgrounds facility specifically to get a Chicken McNugget Happy Meal for our granddaughter. Ordered her meal... read more I went through drive thru today at the Belleville Fairgrounds facility specifically to get a Chicken McNugget Happy Meal for our granddaughter. Ordered her meal and two Quarter Pounders with cheese, only to get home and find that there was no Chicken McNuggets in the Happy Meal. Drove back to that facility to let them know. They barely acknowledged the error; only shoved box back at me with the correct order. I received no apologies evey though I made it clear that my lunch was now getting cold sitting at home while I had to return to your store. I'm done with inconsiderate people that can't even acknowledge an error.

I was at your Columbia Illinois location, 1st the guy taking the orders was great. When I pulled up to window 2, the 1st girl gave me my drink and turned around... read more I was at your Columbia Illinois location, 1st the guy taking the orders was great. When I pulled up to window 2, the 1st girl gave me my drink and turned around and was was looking at her phone and then 2nd girl handed me the bag, didn't look at me or ask if I needed sauces. This will be the last time I eat here

Today, my husband and I visited the location in Waterloo, IL. It was quite busy, but we had no issues waiting. My main concern arose when our food arrived; it w... read more Today, my husband and I visited the location in Waterloo, IL. It was quite busy, but we had no issues waiting. My main concern arose when our food arrived; it was almost inedible. The Happy Meal we ordered came with stale chicken nuggets that weren’t fresh and were barely warm. The same issue was present with the two orders of 10-piece chicken nuggets. Additionally, the french fries weren't fully cooked. Overall, the meal was pretty much unappetizing. We spent $23 for what felt like nothing worthwhile. I understand that it was busy, but shouldn't busy hours still guarantee hot and fresh food? I have no problem waiting for a quality meal.

I visited the drive-thru at the West End Belleville location to order dinner for my family, which included a 6-piece Happy Meal with chocolate milk. When I got... read more I visited the drive-thru at the West End Belleville location to order dinner for my family, which included a 6-piece Happy Meal with chocolate milk. When I got home, I discovered that they hadn’t included the nuggets or the milk. I returned to the restaurant to speak with the manager, but they didn’t acknowledge the mistake or apologize. Instead, they simply placed another Happy Meal on the counter and walked away. The customer service at this location is seriously lacking and needs significant improvement.